Customer Voice Portal Installation

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Customer Voice Portal Installation Prerequesites The CVP server hostname should not contain any hyphen Arrange for CVP license Regional and language options should be set to English Text services and input languags options should be set to English (United States) – US Only one Ethernet connection should be active on the CVP machine Install Network Monitor Tools, Simple Network Management Protocol, WMI SNMP Probe Provider, and WMI Windows Installer Provider CVP Call Server, Operation Console…

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How to check the current CDR records and CDR ?

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This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). Recommended reading It is highly recommended to read the “Understanding CDR (Call Detail Records)” document at the following location to get a good background of CDR operations: https://supportforums.cisco.com/docs/DOC-13842 How to check the current CDR records and CDR configuration Starting with CUCM 7.1.3 release, users get a pop-up message when they login to CAR (from Cisco Unified…

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What is CDR, CMR ?

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Overview This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). What is CDR, CMR ? Cisco Unified Communications Manager produces two types of records which store call history and diagnostic information, as follows: Call detail records (CDR)— Data records that contain information about each call that was processed by CallManager. Call management records (CMR)— Data records that contain quality of service (QoS) or diagnostic information…

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PEAP and EAP-TLS on Server 2008 and Cisco WLC

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PEAP and EAP-TLS on Server 2008 and Cisco WLC Content Table Introduction Basic Network Configuration Installing Active Directory Installing Certificate Server Installing Network Policy Server Create RADIUS Computer Certificate Configure Network Policy for EAP Authentication Add Wireless User to Active Directory Configure Cisco WLC to use RADIUS Authentication Configure Wireless Client (Windows 7) Troubleshooting Conclusion Introduction To make wireless networks really secure you should use a RADIUS server to authenticate your users instead of using…

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Cisco Expressway, collaborative edge and the beauty of SRND v10.0

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Cisco Expressway, collaborative edge and the beauty of SRND v10.0 Because I have been away from the grind stone for a while and have, otherwise, been involved in a lot of non-digital work and hobbies, the introduction of Cisco Collaboration Systems SRND (mid November 2013) had gone somewhat unnoticed to me.  Time to pick some of the things in it apart. I would like to spent some time on posting on what Cisco has been…

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Jabber Desk phone video configuration

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Jabber Desk phone video configuration   The theory So what will this post be about?   Video and desk phone, so video will run through the local client and the voice component will be controlled by the desk phone. So in terms of user experience, this means a call is being set up and established and Jabber will bring Video to the foreground using a pop up window. The mechanism that makes this happen is…

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Cisco Unified Personal Communicator v8.5.4 login issue

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Cisco Unified Personal Communicator v8.5.4 login issue I just love Presence and CUPC, and I dont care what people say about LYNC or MSOC. We run Presence 8.5.3 in a LAB environment and I encountered an issue where I could not log into my CUPC.  At the end, the fix was fairly simple, but some one once told me; “it is the journey that counts!”   Basically what I got after I configured CUPS is…

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Using SRV records for redundancy and server discovery in Presence, Jabber and CUCM

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Using SRV records for redundancy and server discovery in Presence, Jabber and CUCM As most of the time, I stumbled across this topic, and I was really thinking about posting something about UCCX again, but things change dont they. Especially when working on tightly scoped, well documented and designed implementation, ;-). I have never really given the possibilities of using SRV records much thought, so most of this post is a bit of research for…

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CUPS high availability

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CUPS high availability  Presence high availability, a feature that is quite easy to enable, so why not use it if you run a multi-node environment. This is a quick post on how to enable it and what it does, based on CUPS version 8.6.4. Cisco Unified Presence supports High Availability at a subcluster level. Both nodes in the subcluster must be running the same version of Cisco Unified Presence 8.x software for High Availability to work. This means that…

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Cisco Unity Connection Call Handlers

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Cisco Unity Connection Call Handlers Call Handlers are a very good way to implement simple call flows. For more complex call flows and IVR’s; CUC is definitely not the place. CUC is the place to set up call flows for extension that require an automated open/closed greeting for instance for reception numbers. This is exactly what I will elaborate on in this post. There are a few steps that will need to be taken in…

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