I love it when data surprises me. In cybersecurity, we’re good at researching how things can go wrong, but it’s harder to figure out when things are going right. Most of our prescriptive advice starts to sound obvious after all these years: least privilege. Patch all the things. Segmentation. Redundancy. Resilience. And always, always, encryption. But which practices actually lead to a successful security program? This year we decided to take a new strategy, with…

The COVID-19 pandemic set a new high bar for organizations and their need for increased business resiliency. When the pandemic hit, thousands of organizations around the world found themselves forced to rethink how to keep things running while keeping their employees safe and serving customers and the community. Cisco was one of them. When work-from-home policies took effect in March, we sent home virtually our entire workforce of 100,000-plus employees, contractors, and partners almost overnight….

The Rise of Digital and Customer Expectations According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future.  The banking industry is one example of widespread adoption of digital and omnichannel service. By July 2020, contact center usage in banking across the US was up by about 6% and mobile usage was…

Join us for the latest installation in the Global Leaders Forum highlights series in #EducationNow. This week, we welcome back Ronaldo Mota.  Entering a New Era The current era might best be called “the age of algorithms.” If you haven’t had the chance to read our previous blog – an algorithm is a sequence of instructions that tells computers what to do. Computers are made up of many tiny keys, transistors, and algorithms turn those keys on and…

5G is confusing. It’s not one technology that will bring you gigabit-per-second-speeds and sub-10-millisecond latency. 5G’s actually three different network approaches. Only one of these — millimeter-wave (mmWave) — can give you gigabit speeds. Verizon, under the name 5G Ultra-Wideband, leads in US mmWave deployment. But the company also muddied the water by introducing yet another 5G approach: Dynamic Spectrum Sharing (DSS). Verizon 5G DSS performance is pretty much the same as you’re getting from Verizon 4G LTE….