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ServiceOps: Unleashing a new AI agent to reduce change failures in complex systems
Agentic AI promises to transform enterprise IT work. For CIOs and IT leaders, this means improved operational efficiency, data-driven decision making and accelerated innovation. Agentic AI’s ability to assess changing conditions in service operations (ServiceOps) and proactively recommend steps to reduce change failures sets the technology apart from traditional AI and automation tools. But before we explore the potential impact of agentic AI on ServiceOps, let’s look at the change approval process in most large…
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