How to Identify an Unexpected Shutdown of a CUCM, UC, UCCX, CER, or Cisco Prime Server

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Introduction This document describes how to identify an unexpected shutdown of a Cisco Unified Communications Manager (CallManager) (CUCM), Cisco Unity Connection (UC), Cisco Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Cisco Prime, or any application that runs on top of Cisco’s customized Voice Operating System (VOS). If the server experiences an unexpected shutdown, the file system consistency cannot be guaranteed. Files might be removed unexpectedly, ownership of file permissions might be changed, or the contents of files might…

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OSPF VRF to OPSF Global Route leaking Examples from PE to PE

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Hi Guys , I got stuck in a situation where we need to take the Routes from OSPF VRF process to OPSF global via MPLS backbone to reach other networks across MPLS. We used the below Solution. Scenario. Servers—->PE1—–>P—–>PE2—–>Servers PE1—————————OSPF ————————-PE2 PE1————————iBGP/MPLS——————-PE2 OSPF Global in PE1——————–> OSPFGlobal in PE2  AND OSPF  VRF in PE2   Below template used in PE2 OSPF VRF to OPSF Global Route leaking Examples from PE to PE =========================================================== PE2 Side…

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How to change the VLAN ID of the Service Console in ESX from the command line/console

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Check which vSwitch the Service Console is on (and the name of the Service Console) with esxcfg-vswitch -l To remove the vlan id completely, just set it to 0 esxcfg-vswitch vSwitch0 -v 0 -p “Service Console” To set a vlan id on the service console esxcfg-vswitch vSwitch0 -v X -p “Service Console” (enter the vlan number where X is)   http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1000258  

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After installation of second Finesse server(Secondary), Finesse does not come into service

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Secondary Finesse not come IN SERVICE after fresh installation / upgrade CSCur00799 Description Symptom: After installation of second Finesse server(Secondary), Finesse does not come into serviceConditions: The pass phrase file is missing and this prevents Finesse from connecting to Openfire Cisco Finesse not switching from Primary UCCX to backup UCCX Subscriber , when the primary is down it should automatically switch to secondary and when primary is up it should automatically switch to primary without…

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Cisco Prime Collaboration – Reset and Changing Passwords

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Resetting and Changing Passwords As a super administrator, system administrator or network operator, you can reset the password for other Prime Collaboration users as well as change your own password. To reset the password for other users, select a user from Administration > User Management and make the necessary changes. To change your own password, click Change Password and make necessary changes. You can reset the Prime Collaboration Assurance web client globaladmin password using the…

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Configuring Live Record in Unity Connection

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Configuring Live Record Live record allows users to record conversations while they talk to callers. The recorded conversation is stored as a message in the user mailbox, and the user can review it later or redirect it to another user or group of users. Operators in your organization may find live record particularly useful. Live record is supported only for Cisco Unified Communications Manager integrations. While there is no class of service or user account…

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Video Conferencing Equipment and Services for Installation & Maintenance – Cisco TANDBERG, Polycom, LifeSize, Sony, Vaddio

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Video Conferencing Equipment and Services for Installation & Maintenance – Cisco TANDBERG, Polycom, LifeSize, Sony, Vaddio Original Article Firewall Port Forwarding for H.323 video H.323 uses a single fixed TCP port (1720) to start a call using the H.225 protocol (defined by H.323 spec) for call control. Once that protocol is complete, it then uses a dynamic TCP port for the H.245 protocol (also defined by the H.323 spec) for caps and channel control. Finally,…

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Cisco 7800 Series Phones – CUCME Support

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Below is the recommended config   New phone model Recommended Fast-track config 7821 voice register pool-type  7821 xml-config maxNumCalls 6 xml-config busyTrigger 6 xml-config custom sshAccess 0 num-lines 2 description Cisco IP Phone 7821 reference-pooltype 6921 7841 voice register pool-type  7841 xml-config maxNumCalls 6 xml-config busyTrigger 6 xml-config custom sshAccess 0 num-lines 4 description Cisco IP Phone 7841 reference-pooltype 6941 7861 voice register pool-type  7861 xml-config maxNumCalls 6 xml-config busyTrigger 6 xml-config custom sshAccess 0…

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Unity to Exchange Connections

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Increasing the Number of Connections If you have more than 2000 users on a Unity Connection server or more than 80 milliseconds of latency, you can increase the number of connections from the default value of four. Note the following: The maximum number of connections is 64. Never decrease the number of connections to fewer than four. After you change the number of connections, you must restart the Unity Connection Mailbox Sync service in Cisco…

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