Cisco UCCX 9 Information Centre (CUIC)

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Cisco UCCX 9 Information Centre (CUIC) Just found a few good videos explaining how to setup and use Cisco Unified Information Centre (CUIC) on UCCX V9. Cisco are now moving away from the HRC so good to get up to speed by watch through these 🙂     CUIC Intro [youtube=www.youtube.com/watch?feature=player_embedded&v=aoFxz62yCy8] Customising reports http://www.youtube.com/watch?feature=player_embedded&v=dn_R3BO8K3E The Dashboard http://www.youtube.com/watch?feature=player_embedded&v=NHgEDE_4U5o       Enjoy

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ICM Router and Logger Installation and Configuration

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Cisco Unified ICM Component Installation ICM Router and Logger Installation and Configuration Configure Domain Manager Now start the Cisco Unfied ICM installation by running the setup.exe. The first step to configure the domain manager before we can start the installation of ICM Router Now click the Domain Manager Domain is already selected in our case, so Add Cisco root Add facility And finally, add the instance. These setups are straightforward. CUICM Router Installation Click the…

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PG and CTIOS Server Installation and Configuration

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CUCM PG Installation for CUCCE               JTAPI Client Installation It is mandatory to install the jtapi client on the CUCM PG (which is PG1 in this setup) machine. So that it can talk to the CUCM via JTAPI interface. Download the client from the CUCM and install it on the PG1 machine.           Once done, there is a new process called jtapigw on the PG1…

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UCCE – Administrative Workstation Installation

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UCCE – Administrative Workstation Installation Follow the steps as mentioned in the previous sections to run the setup and this time install Admin Workstation. After the AW installation is complete. You must initialize the local database. AW Configuration Manager CUCM PG Setting Before installing CUCM PG and VRU PG, create a PG in the config manager.This will generate the peripheral-id that you should use during the PG installation. Add VRU PG in AW Configuration Manager…

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Posted in AW

Customer Voice Portal Installation

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Customer Voice Portal Installation Prerequesites The CVP server hostname should not contain any hyphen Arrange for CVP license Regional and language options should be set to English Text services and input languags options should be set to English (United States) – US Only one Ethernet connection should be active on the CVP machine Install Network Monitor Tools, Simple Network Management Protocol, WMI SNMP Probe Provider, and WMI Windows Installer Provider CVP Call Server, Operation Console…

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Posted in CVP

How to check the current CDR records and CDR ?

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This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). Recommended reading It is highly recommended to read the “Understanding CDR (Call Detail Records)” document at the following location to get a good background of CDR operations: https://supportforums.cisco.com/docs/DOC-13842 How to check the current CDR records and CDR configuration Starting with CUCM 7.1.3 release, users get a pop-up message when they login to CAR (from Cisco Unified…

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What is CDR, CMR ?

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Overview This document is applicable to the appliance model of Cisco Unified Communications Manager (i.e. CUCM version 5.x and later). What is CDR, CMR ? Cisco Unified Communications Manager produces two types of records which store call history and diagnostic information, as follows: Call detail records (CDR)— Data records that contain information about each call that was processed by CallManager. Call management records (CMR)— Data records that contain quality of service (QoS) or diagnostic information…

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PEAP and EAP-TLS on Server 2008 and Cisco WLC

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PEAP and EAP-TLS on Server 2008 and Cisco WLC Content Table Introduction Basic Network Configuration Installing Active Directory Installing Certificate Server Installing Network Policy Server Create RADIUS Computer Certificate Configure Network Policy for EAP Authentication Add Wireless User to Active Directory Configure Cisco WLC to use RADIUS Authentication Configure Wireless Client (Windows 7) Troubleshooting Conclusion Introduction To make wireless networks really secure you should use a RADIUS server to authenticate your users instead of using…

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Cisco Expressway, collaborative edge and the beauty of SRND v10.0

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Cisco Expressway, collaborative edge and the beauty of SRND v10.0 Because I have been away from the grind stone for a while and have, otherwise, been involved in a lot of non-digital work and hobbies, the introduction of Cisco Collaboration Systems SRND (mid November 2013) had gone somewhat unnoticed to me.  Time to pick some of the things in it apart. I would like to spent some time on posting on what Cisco has been…

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Jabber Desk phone video configuration

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Jabber Desk phone video configuration   The theory So what will this post be about?   Video and desk phone, so video will run through the local client and the voice component will be controlled by the desk phone. So in terms of user experience, this means a call is being set up and established and Jabber will bring Video to the foreground using a pop up window. The mechanism that makes this happen is…

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