Many CEOs see the hype about AI but don’t understand the on-the-ground realities of making it work, says Boris Kolev, global CIO at youth training organization JA Worldwide. CEOs sometimes push to implement AI tools that aren’t yet useful because of a fear of falling behind, he adds. “Often, the CEO is going to conferences and events where AI is a topic and speaks with some lecturers and presenters who explain how AI is very…

Technical knowledge and skills are important, but given the speed, scale, and complexity of change, a mindset shift must come first. The executives all touted the importance of curiosity, creativity, initiative, and a learning mindset. Adams says his senior leadership is focusing on developing and strengthening these and other essential human factors through training on areas like “how leadership properly engage in crucial conversations to ensure progress, build followership, and find common areas of agreement…

Online merchants lost an average of nearly $11m each to fraud last year, with the risk from first-party fraud growing significantly, according to Ravelin. The London-headquartered fraud prevention firm surveyed 1466 global fraud and payments professionals in the retail, travel & hospitality, digital goods, and marketplaces sectors to produce its Global Fraud Trends 2025 report. It found that 77% of respondents recorded a rise in the volume of fraud over the past year, with marketplaces…

In the wake of the Trump Administration’s campaign against DEI initiatives, many companies in the tech industry have fallen in line. In a complete 180 from promises made in 2020 to maintain a commitment to diversity, many high-profile tech organizations such as Google, Amazon, and Meta are now making headlines for ending DEI programs. And they moved fast, making changes to DEI language and programming as early as Jan. 10, more than a week before…