External Voice mail access, using Unity Connection External voice mail access. Yes, often requested, hardly ever used in my experience. The solution described below is also good for VM that gets dumped on shared mail boxes, where people don’t have the extension configured on the phone (for instance IVR overflow, or no agents logged in). This access will allow a user not only to listen to messages, but also to change greetings and other…

Cisco Unity Connection Call Handlers Call Handlers are a very good way to implement simple call flows. For more complex call flows and IVR’s; CUC is definitely not the place. CUC is the place to set up call flows for extension that require an automated open/closed greeting for instance for reception numbers. This is exactly what I will elaborate on in this post. There are a few steps that will need to be taken in…

Cisco Unity Connection greeting administrator This post will have some similarities with the one i did a while ago on call handlers and open/closed greetings. Mais alors, greeting administrator, what is it?  It is basically a Telephony user interface (TUI) to administer greetings for call handlers.   I had created a call handler with x100 that would play greetings based on TOD and holiday schedules and if open would transfer a caller to x105 which…