Resetting Your IX Codec Password

Resetting Your IX Codec Password

This section contains the following information about managing and troubleshooting password issues on the Cisco TelePresence IX System:

Note You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the main display. At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit.

If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at https://www.cisco.com/c/en/us/support/index.html, or contact your Cisco technical support representative and provide the representative with the information you have gathered about the problem.

Before You Begin

Make sure that the IX System is not in a call, and that there is only one instance of someone trying to reset the password. If either of these conditions exist, the session will abort.

The codec password is normally set from the Unified CM. If the Unified CM is not available, and the password is unknown, complete the steps in the following procedure.

Procedure

To reset your IX System codec password:

Step 1 Using a Secure Shell (SSH) or other secure host client, log in to the Cisco TelePresence System GUI:

Step 2 Log in with the following:

• • Username: pwrecovery
  • Password: pwreset

The following message appears in the SSH client window:

Example 5-1 Welcome to Password Reset

Step 3 The system will ask if you want to continue. Type Y, and then return to continue

Note If desired, type any other key, and then return to exit.

This system will now prepare for password reset and prompt you for a passcode. The new passcode is displayed on the IX System main display (See the following example.):

Password reset is now being run

Passcode: 919175

Note The passcode is a randomly generated number and will be different for each login attempt. If you enter the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown in the following example. If this happens, repeat Step 1 and Step 2 from above.

Example 5-2 Invalid Password Reset Request

When you enter the correct passcode, the IX will then reset the administration account name and password to the system defaults.

Note The top right of the screen could still show the previous, non-default user name. Do not use this user name, and continue to use the default user name and password.

The following example shows successful password reset information:

Example 5-3 Successful Password Reset Request

Note If you are using the IX System with Unified CM, the next time you perform a “Refresh” or “Reset” from Unified CM, the administration account name and password will be reconfigured to the values specified in the Unified CM device page.

Troubleshooting Your IX System Components