Salesforce takes on hyperscalers with Agentforce 2dx updates

“Without integration, AI agents are starved of contextual data that they need in order to act,” Hinchcliffe explained, adding that rivals are likely to respond by improving their own integrations, but Salesforce’s strength and deep bench in business logic, integration, and process automation will be difficult to match quickly.

Other updates, such as making features, such as the Topic Center, MuleSoft integrations, Tableau Semantics, and Slack integrations, generally available are expected to help enterprises cut down on the time and complexity of building a new custom agent, integrating it into a workflow, improving agent responses, and deploying them on Slack.

Wooing developers to increase agent adoption

As part of Agentforce 2dx, Salesforce has introduced a series of updates that are aimed at wooing developers by giving them more control to build, test, and deploy agents.