Agentic AI

Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience With agentic AI reaching a new level of maturity, we’re closer than ever to solving some of the most persistent customer pain points in enterprise environments. For instance, a significant share of network issues stem from misconfiguration, something agentic systems are poised to eliminate. That shift will lead to smarter networks, stronger security, and more productive teams….

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The Future is Coming Faster than You Think

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The Future is Coming Faster than You Think

Today OpenAI announced a research preview of Codex, an AI coding agent available via ChatGPT that can independently navigate a codebase, implement and test code changes, and propose pull requests for review. We are exploring how Codex can help our engineering teams bring ambitious ideas to life faster. As early design partners, Cisco is helping shape the future of Codex by evaluating it for real-world use cases across our product portfolio and providing feedback to…

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Reimagining Security for the AI Era

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Reimagining Security for the AI Era

AI is one of the fastest growing technologies in history and it’s easy to see why. We all see its value in everyday life. It’s helping us write emails, summarize meetings, and even teach our kids math. And what we’re doing today is just a fraction of what we’ll be able to do just a few short years from now.   I believe AI will truly be a net positive for society and the economy. But…

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20/25 Vision: A Clear Look at the Technology Trends that will Define 2025

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20/25 Vision: A Clear Look at the Technology Trends that will Define 2025

Every year the future seems to promise bigger, better technological marvels. And every year I take time to think deeply about which technology trends will truly shape the year to come. As 2025 edges closer, the technology landscape is marked by economic and geopolitical uncertainty, major shifts in consumer behavior, an expanding digital ecosystem, and intense pressure for businesses to adopt and integrate AI into their core operations. To compete in an environment like this…

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Google Launches Gemini 2.0 with Autonomous Tool Linking

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Google Launches Gemini 2.0 with Autonomous Tool Linking

Google is embracing “agentic experiences” in the rollout of Gemini 2.0, its new flagship family of generative AI expected to compete with ChatGPT with OpenAI o1, GitHub Copilot, and Amazon Nova. The tech giant released the first model, Gemini 2.0 Flash, on Dec. 11 for global developers through the Gemini API in Google AI Studio and Vertex AI. Consumers can expect Gemini 2.0 to impact Google Search and AI Overviews, with limited testing beginning next…

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Agentic AI – A Game Changer for IT

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Agentic AI – A Game Changer for IT

AI-driven innovations are beginning to change every aspect of our lives from home to school to work. Generative AI can augment our work such as an AI Assistant that responds to prompts, or it can enhance or automate activities in an almost imperceptible way.  When we look back 5 or so years from now, we will be blown away by how much has changed – highways and streets full of cars that safely drive themselves,…

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