The Next Wave of Service Assurance: Driving Revenue and Customer Experience

The Next Wave of Service Assurance: Driving Revenue and Customer Experience

Communications service providers (CSPs) are starting to think about service assurance in a new light, recognizing—and reaping—value from the technology beyond its baseline capacity to support performance monitoring and assurance. By using high-quality performance data from the same set of assurance sensors or probes, but making the insights more accessible to different internal and external user personas in a fully customizable and secure way, providers can differentiate their services and create new revenue opportunities. If…

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Myth-Busting Assurance: Device-Centric vs. Service-Centric and Why Both Are Key

Myth-Busting Assurance: Device-Centric vs. Service-Centric and Why Both Are Key

Today, many systems look at assurance purely on a device level, using port stats, device health, syslogs, and other infrastructure or device-based telemetry data. It’s useful to understand and get insight from a device perspective, but this insight is reactive. Likewise, the primary way to discover that a customer or end user is impacted by network performance issues in this scenario is still through trouble tickets. However, if a customer has already taken the time…

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