The Next Wave of Service Assurance: Driving Revenue and Customer Experience
Communications service providers (CSPs) are starting to think about service assurance in a new light, recognizing—and reaping—value from the technology beyond its baseline capacity to support performance monitoring and assurance. By using high-quality performance data from the same set of assurance sensors or probes, but making the insights more accessible to different internal and external user personas in a fully customizable and secure way, providers can differentiate their services and create new revenue opportunities. If…
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