call center

Is Cloud Fax Secure? Yes. Compliant? It Depends.

Posted on by Admin
Is Cloud Fax Secure? Yes. Compliant? It Depends.

Cloud fax makes it easy to send and receive faxes over the internet with the same level of security and privacy as traditional fax machines. Widely used in the financial, legal, and medical sectors, it seems compliant with strict privacy and security standards, right? While cloud fax can be compliant, it depends on the specific regulations you have to meet, how it’s implemented, and the provider you choose. 1 Connecteam Connecteam’s internal communication solution gives…

Read More

5 Compelling Reasons Not To Manage Your Own VoIP Server

Posted on by Admin
5 Compelling Reasons Not To Manage Your Own VoIP Server

Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need before: a VoIP server. It powers all the standard VoIP features, like call forwarding, recording, and voicemail, plus advanced tools, like call queues, interactive voice response, and integrations. In other words, you can’t use a VoIP system without a VoIP server. You can manage the server yourself, which is not recommended for most, or leave…

Read More

5 Types of IVR Testing Tools and When To Use Each

Posted on by Admin
5 Types of IVR Testing Tools and When To Use Each

IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need in order to run an efficient and successful system. Types of IVR testing tools 1….

Read More

How to Offer Secure IVR Banking and Authenticate Callers

Posted on by Admin
How to Offer Secure IVR Banking and Authenticate Callers

IVR banking is very common. If you’ve ever dialed your bank to check an account balance or pay a bill, you’ve probably used it. In addition to these basic self-service tasks, customers can use bank IVRs to report fraud, update personal information, check their transaction history, or even change their PIN without having to wait for an agent. Having access to a variety of options such as these makes using IVR a convenient alternative to…

Read More