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Bridging the Gap Between Provisioning and Customer Experience
Working closely with customers who develop and deploy network automation, I’ve often heard the question: “Is the configured network service actually delivered according to customer expectations?” This is not just theoretical; it reflects a real-world challenge many service providers face. It can be difficult to get the right configuration in place in time for any vendor. But even once it’s done, you may realize the customer still hasn’t received the right service, though the network…
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