Cisco on Cisco

AI-Driven Automation for Faster Case Resolution with Cisco's High-Performance Data Center Stretch Database

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AI-Driven Automation for Faster Case Resolution with Cisco's High-Performance Data Center Stretch Database

Introduction As AI adoption accelerates across industries, businesses face an undeniable truth — AI is only as powerful as the data that fuels it. To truly harness AI’s potential, organizations must effectively manage, store, and process high-scale data while ensuring cost efficiency, resilience, performance and operational agility.  At Cisco Support Case Management – IT, we confronted this challenge head-on. Our team delivers a centralized IT platform that manages the entire lifecycle of Cisco product and…

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Beyond Technology: How Cisco teams break through organizational barriers to build workplaces of the future

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Beyond Technology: How Cisco teams break through organizational barriers to build workplaces of the future

The success of Cisco’s future-proofed workplaces is powered by more than just technology. Behind the scenes, it’s the relationships between our Workplace Resources (WPR,) IT, Sales, and Product teams that are breaking through organizational silos to make it all possible.   Cisco employees and customers who visit and work from our PENN 1 office in New York City often remark that it “feels like magic.” What they’re referring to is the seamless integration of technology throughout…

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Powering Future-Proofed Workplaces with Penn 1 Plaza

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Powering Future-Proofed Workplaces with Penn 1 Plaza

Cisco needed to modernize its underutilized and outdated real estate portfolio to support new and future ways of working. By leveraging its own, unique networking and collaboration technologies, Cisco was able to transform its PENN 1 office space in New York City into a smart, data-driven environment that optimizes space utilization, enhances user experience, and serves as a model for Cisco offices worldwide.   In today’s world where many employees can work from anywhere with a…

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Scaling the Cisco AI Assistant for Support with Splunk

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Scaling the Cisco AI Assistant for Support with Splunk

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.  If you’ve ever opened a support case with Cisco,…

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Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

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Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

ndly way that would allow its 130,000 users to securely work anywhere, from any device, without friction. By leveraging its own Duo Passwordless, the team was able to eliminate phishable multi-factor authentication factors, improve usability and productivity, reduce authentication actions by 93%, and secure its workforce from anywhere.  At Cisco, securing our workplace for the future means continuously adapting to technological advancements and staying ahead of the threat landscape. Leveraging our own suite of security…

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Cisco IT deploys AI-ready data center in weeks, while scaling for the future

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Cisco IT deploys AI-ready data center in weeks, while scaling for the future

Cisco IT designed AI-ready infrastructure with Cisco compute, best-in-class NVIDIA GPUs, and Cisco networking that supports AI model training and inferencing across dozens of use cases for Cisco product and engineering teams.  It’s no secret that the pressure to implement AI across the business presents challenges for IT teams. It challenges us to deploy new technology faster than ever before and rethink how data centers are built to meet increasing demands across compute, networking, and…

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