Scaling the Cisco AI Assistant for Support with Splunk

Scaling the Cisco AI Assistant for Support with Splunk

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.  If you’ve ever opened a support case with Cisco,…

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Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

ndly way that would allow its 130,000 users to securely work anywhere, from any device, without friction. By leveraging its own Duo Passwordless, the team was able to eliminate phishable multi-factor authentication factors, improve usability and productivity, reduce authentication actions by 93%, and secure its workforce from anywhere.  At Cisco, securing our workplace for the future means continuously adapting to technological advancements and staying ahead of the threat landscape. Leveraging our own suite of security…

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Cisco IT deploys AI-ready data center in weeks, while scaling for the future

Cisco IT deploys AI-ready data center in weeks, while scaling for the future

Cisco IT designed AI-ready infrastructure with Cisco compute, best-in-class NVIDIA GPUs, and Cisco networking that supports AI model training and inferencing across dozens of use cases for Cisco product and engineering teams.  It’s no secret that the pressure to implement AI across the business presents challenges for IT teams. It challenges us to deploy new technology faster than ever before and rethink how data centers are built to meet increasing demands across compute, networking, and…

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