Communications Platform as a Service (CPaaS)

A new use case in the annual refresh of Cisco Portfolio Explorer for financial services is e-communication compliance. This hot button issue is in the news it seems almost weekly. Financial institutions, mainly Wall Street firms, have been heavily fined for using unauthorized communication channels and not recording these communications. The punitive financial damage to these Wall Street firms so far has been over $2.5 billion dollars. More fines are likely to come and to…