cybersecurity incident response

The moment when warning lights flash across an aircraft panel mirrors the urgency of a major cybersecurity incident alert — both require immediate, methodical responses executed with precision. My aviation training taught me crisis management lessons that, surprisingly, transformed how I lead global technical support teams decades later. When facing my first major zero-day incident, I found aviation principles guiding my response. The result wasn’t coincidence — it was aviation-inspired thinking applied to technical support…