incident recovery

Proactive strategies to aid customer support during cyberattacks

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Proactive strategies to aid customer support during cyberattacks

Anthony Hortin via Unsplash Customer support is the human face of a brand — the touchpoint that can elevate or diminish a customer’s experience.  So, it’s no surprise that 89% of consumers are more likely to purchase again after a positive customer service interaction. They don’t just solve problems; they build loyalty.  When the worst happens, like a cyberattack, getting customer support right becomes even more critical. After a breach, customers want immediate answers on…

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The global lessons learned from the July 19 Crowdstrike event

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The global lessons learned from the July 19 Crowdstrike event

Friday, July 19th, 2024, was an unforgettable day, albeit for all the wrong reasons.  A global technical outage linked to the cybersecurity firm CrowdStrike grounded flights, crashed enterprise Windows-based systems, and underscored the fact that the dependencies within the world’s IT infrastructure are so fragile and critical that a small bug can bring it to its knees.  Despite the fact that the event’s impacts echoed the effects of a widespread ransomware attack, Crowdstrike CEO George…

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Recovery point objectives 101: Planning for cyberattacks

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Recovery point objectives 101: Planning for cyberattacks

Congressional hearings regarding the UnitedHealth cyberattack that occurred earlier this year revealed that the massive security incident could cost the company a total of $1.6 billion. During testimony, UnitedHealth CEO revealed that hackers infiltrated its systems through a remote portal that wasn’t protected by multifactor authentication and other safeguards the company had in place that were designed to prevent and detect also failed. Unfortunately, there are many companies that find themselves victims of cybercrimes like…

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6 steps to improve healthcare cybersecurity

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6 steps to improve healthcare cybersecurity

<!– 6 steps to improve healthcare cybersecurity | Security Magazine This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more. This Website Uses…

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How the cybersecurity threat landscape has changed and revolved in casinos

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How the cybersecurity threat landscape has changed and revolved in casinos

How the cybersecurity threat landscape has changed and revolved in casinos | Security Magazine This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more….

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How the cybersecurity threat landscape has changed and evolved in casinos

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How the cybersecurity threat landscape has changed and revolved in casinos

How the cybersecurity threat landscape has changed and revolved in casinos | Security Magazine This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more….

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University of Nebraska Medical Center will be federal disaster response center

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University of Nebraska Medical Center will be federal disaster response center

University of Nebraska Medical Center will be federal disaster response center | 2021-05-10 | Security Magazine This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to…

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