Proactive strategies to aid customer support during cyberattacks
Anthony Hortin via Unsplash Customer support is the human face of a brand — the touchpoint that can elevate or diminish a customer’s experience. So, it’s no surprise that 89% of consumers are more likely to purchase again after a positive customer service interaction. They don’t just solve problems; they build loyalty. When the worst happens, like a cyberattack, getting customer support right becomes even more critical. After a breach, customers want immediate answers on…
Read More
