Information and communication technologies (ICT)

What happens when AI doesn’t replace jobs, but fundamentally transforms how they’re performed? This is the reality now facing the global technology workforce. While generative AI (GenAI) continues making headlines for its disruptive potential, our research reveals a more nuanced story: one of transformation rather than wholesale replacement. At Cisco, we recognized the urgent need to understand these changes at a granular level. Building upon the foundational work done within the AI-Enabled ICT Workforce Consortium—a…