ivr

Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need before: a VoIP server. It powers all the standard VoIP features, like call forwarding, recording, and voicemail, plus advanced tools, like call queues, interactive voice response, and integrations. In other words, you can’t use a VoIP system without a VoIP server. You can manage the server yourself, which is not recommended for most, or leave…