knowledge bases

Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, and active credentials. Misconfiguration of Knowledge Bases — self-service platforms within ServiceNow where users can create, store, and share information such as articles and guides — could lead to unauthorised individuals gaining access to the system. Many organisations use Knowledge Bases as repositories of sensitive internal information, such as…