Spring Training for Success: What Sports Taught Me About Customer-Focused Partner Readiness
I still remember that American Amateur Baseball Congress (AABC) championship game where, with the scoreboard reading 1-1 in the final inning, a ground ball shot toward me and everything slowed down. The crucial double-play required absolute precision – one fraction of an inch off, and our season would end. We executed flawlessly, setting up the game-winning home run moments later. Years later at Lawrence Stadium in Wichita, Kansas, I found myself in an even bigger…
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