One Cisco

Scaling the Cisco AI Assistant for Support with Splunk

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Scaling the Cisco AI Assistant for Support with Splunk

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.  If you’ve ever opened a support case with Cisco,…

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Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

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Embracing a Passwordless Future: Cisco's Journey to Seamless Authentication with Duo Passwordless

ndly way that would allow its 130,000 users to securely work anywhere, from any device, without friction. By leveraging its own Duo Passwordless, the team was able to eliminate phishable multi-factor authentication factors, improve usability and productivity, reduce authentication actions by 93%, and secure its workforce from anywhere.  At Cisco, securing our workplace for the future means continuously adapting to technological advancements and staying ahead of the threat landscape. Leveraging our own suite of security…

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Cisco and Our Partners: Moving Forward as One

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Cisco and Our Partners: Moving Forward as One

What an incredible week at Partner Summit 2024! The energy was electric, both in person and through our digital experience, as we came together to shape the future of technology. Whether through the global session keynotes, business impact sessions, extensive 1:1 meetings or networking opportunities, our goal was to create an event that was engaging, inspiring and relevant to you and your business. While your initial feedback has been tremendous, I want to hear more….

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Changing the Game for our Customers and Partners with One Cisco

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Changing the Game for our Customers and Partners with One Cisco

For forty years, customers and partners alike have trusted Cisco to deliver great quality and innovative products across our individual business areas of networking, security, observability, and collaboration. The result: recognized market leadership across each. However, what got us here won’t get us there. A New Day Today is a new day and the technology landscape has changed. Organizations no longer want to transact with a vendor to buy products. Rather they want to engage…

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