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5 Types of IVR Testing Tools and When To Use Each
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need in order to run an efficient and successful system. Types of IVR testing tools 1….
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