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Misconfigured ServiceNow Knowledge Bases Expose Confidential Information
Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, and active credentials. Misconfiguration of Knowledge Bases — self-service platforms within ServiceNow where users can create, store, and share information such as articles and guides — could lead to unauthorised individuals gaining access to the system. Many organisations use Knowledge Bases as repositories of sensitive internal information, such as…
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