There are probably a dozen ways of sending money that are easier than faxing a check. Even so, it is still possible and legal to send a check with fax — and you might find yourself in a situation where it’s your only choice. If you ever need to fax a check, it’s important to follow a few steps to make sure it’ll work properly and that you’re doing it securely. What to know before…
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If you’ve ever checked your phone’s call history to see when someone last rang, you’ve probably seen information such as the caller’s name, the call time, and the call duration. These are just a few of the fields that phone services capture in call detail records (CDRs). Complete call detail records store much more data, such as the route the call traveled, which device it came from, and any errors encountered during the call. This…
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Before you go and spend a ton of money on some “next-gen” network security solution, make sure you have the fundamentals locked down. Nearly one-third of businesses suffered a data breach in the last year, many of which were caused by common mistakes like: Weak passwords. Outdated software. Poor training. Excessive privileges. If you can avoid these mistakes, you make your organization a much less enticing target for hackers. In this post, we’ll walk through…
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A ghost call is an incoming call with no one on the other end when you answer it. Sometimes it’s an unrecognized number; other times the caller ID shows “Unknown.” Getting an occasional ghost call is common and nothing to worry about. But persistent ghost calls can be a major concern — particularly for businesses. Here’s why. Frequent ghost calls can tie up phone lines, preventing legitimate calls from reaching the company. This disruption can…
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A fax server is a physical or virtual server that’s used to manage the sending, receiving, and storage of faxes over a digital or analog network. Fax servers were once considered standard equipment in most business offices, but they are all but obsolete these days. Instead, there are now many better solutions on the market, so there’s no need to deal with fax servers and the headaches they bring in the first place. Four reasons…
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For the average consumer, most routers are more than enough; however, businesses need to put more thought into choosing the best VoIP routers to ensure optimal call quality, security, load balancing, and redundancy. Whether you’re outfitting a startup or looking to upgrade your current setup, this guide covers the best options and how to choose the right one for you. 1 RingCentral Office Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999),…
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A conference bridge is a perfect solution for businesses that need to convene a lot of people on the same call. Most modern phone systems can set up this type of call with very little effort. Participants dial a single phone number from anywhere worldwide to join your conference bridge. These calls can be secured with conference ID code that prevents unauthorized people from joining. Even if you have never set up a conference bridge…
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Cloud fax makes it easy to send and receive faxes over the internet with the same level of security and privacy as traditional fax machines. Widely used in the financial, legal, and medical sectors, it seems compliant with strict privacy and security standards, right? While cloud fax can be compliant, it depends on the specific regulations you have to meet, how it’s implemented, and the provider you choose. 1 Connecteam Connecteam’s internal communication solution gives…
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Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need before: a VoIP server. It powers all the standard VoIP features, like call forwarding, recording, and voicemail, plus advanced tools, like call queues, interactive voice response, and integrations. In other words, you can’t use a VoIP system without a VoIP server. You can manage the server yourself, which is not recommended for most, or leave…
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IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need in order to run an efficient and successful system. Types of IVR testing tools 1….
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Introduction Cloud computing services have grown exponentially in