voip

5 Types of IVR Testing Tools and When To Use Each

Posted on by Admin
5 Types of IVR Testing Tools and When To Use Each

IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need in order to run an efficient and successful system. Types of IVR testing tools 1….

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How to Offer Secure IVR Banking and Authenticate Callers

Posted on by Admin
How to Offer Secure IVR Banking and Authenticate Callers

IVR banking is very common. If you’ve ever dialed your bank to check an account balance or pay a bill, you’ve probably used it. In addition to these basic self-service tasks, customers can use bank IVRs to report fraud, update personal information, check their transaction history, or even change their PIN without having to wait for an agent. Having access to a variety of options such as these makes using IVR a convenient alternative to…

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