What high-performance IT teams look like today — and how to build one

We’re now entering a new gen AI era, which is already impacting how we staff teams, their business objectives, and the tools they use to deliver innovations. CIOs have a new opportunity to communicate a gen AI vision for using copilots and improve their collaborative cultures to help accelerate AI adoption while avoiding risks.

What is a high-performance team today?

At a recent Coffee With Digital Trailblazers event, I asked speakers to characterize high-performance teams. Joe Puglisi, former CIO and now investor, advisor, and board member, notes that high-performance teams excel at communications, show great initiative, adapt to changing circumstances, and are increasingly more diverse. Joanne Friedman, PhD and CEO of Connektedminds, says the advent of gen AI requires high-performing teams to accept ethical responsibilities, improve strategic decision-making methods, and adopt continuous or lifelong learning. John Patrick Luethe, managing partner at Redapt, says high-performance teams are comfortable heading into the unknown and must adapt to the stress of hitting deadlines and delivering business outcomes. 

Simon Green, CIO at Pax8, says, “A high-performance team in a hybrid workplace world is characterized by well-defined, self-sustaining working patterns that require minimal oversight, which is crucial in hybrid working models where flexibility and trust are paramount.”