Why are Salesforce and Workday building an AI employee service agent together?

How do enterprises stand to benefit from the Salesforce-Workday partnership?

Potential use cases for the new AI-based employee service agent include seamless onboarding, self-service HR, and continuous development of skills, the companies said. The agent can answer questions related to benefits and policies, enable self-service transactions such as updating healthcare plans, and curate personalized learning paths based on an employee’s roles and skills, they said.

The combination of the two companies’ data in a single platform could also bring enteprises benefits in precision workforce planning, continuous financial planning, and intelligent sales enablement, said Akshara Naik Lopez, senior analyst at Forrester.

“If you look beneath the surface, this collaboration is a story of three most powerful datasets and systems of record coming together — HR, finance and CRM — under one common data foundation with secure and trusted data sharing between the two platforms, without having to duplicate data or build custom integrations,” Lopez said.