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Dedug SIP trunk from CM to CUBE

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Dedug SIP trunk from CM to CUBE   From TAC The link below outlines how to enable detailed traces on CUCM cluster and collect them: Set Up Cisco CallManager Traces for Cisco Technical Support:http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml Now this is the best bit of code i have seen in a long time! Enable SIP debugs, stores them in a txt file on the flash and when the error condition “503 Service Unavailable” happens do some show cmd and…

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Cisco Voice Gateway Commands mostly used

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Cisco Voice Gateway Commands mostly used:   Tracing a call flow sh isdn active !overview of calls going through the ISDN sh isdn service !overview of channels used within ISDN interface sh isdn status sh voice call status !gives called, codec and dial-peer info sh dial-peer voice summ !ports, coded, call setup state sh call leg active summary !codec, call type, dial-peer, ip address sh call active voice brief !overview of call leg numbers and…

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Posted in CME

CME SRST Template 1

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CME SRST Template 1 If 9 for outside line is been removed on CUCM then need to add TP on GW to remove it in SRST Mode voice translation-rule 50 rule 1 /^9\([2-8]…..$\)/ /\1/ rule 2 /^9\(0[12]………\)/ /\1/ rule 3 /^9\(07………\)/ /\1/ rule 4 /^9\(00\)/ /\1/ rule 5 /^9\(0800\)/ /\1/ rule 6 /^\([578]…$\)/ /++44123333\1/ voice translation-profile FailoverOperator translate called 50 Internal range is either 5XXX 7XXX 8XXX and E164 reg phone are +44123333[578]XXX voice translation-rule…

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Cisco VCS root Password Reset/Recovery

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This is based on X7.2 software, assuming your software is older but should be the same. To collect logs or other information when there are network problems or other issue preventing access to the Cisco VCS/Conductor remotely, a serial console may be used. Connection should be made to the data port on the front of the appliance. The settings below should be used for the console connection: Setting Value Baud rate 115200 bits per second…

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Posted in VCS

Unified CM High Availability / Call Processing Redundancy / Upgrading CUCM Cluster

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Unified CM High Availability Because of the underlying Unified CM clustering mechanism, a Unified Communications System has additional high availability considerations above and beyond hardware platform disk and power component redundancy, physical network location, and connectivity redundancy. This section examines call processing subscriber redundancy considerations, call processing load balancing, and redundancy of additional cluster services. Call Processing Redundancy Unified CM provides the following call processing redundancy configuration options or schemes: Two to one (2:1) — For every two…

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Cisco CUCM : Troubleshoot Backup Issue

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Hi Guys , I found below link useful when troubleshooting CUPS backup issues, Original Link # https://bsoftbangalore.wordpress.com/2012/06/14/cisco-cucm-7-x8-x-troubleshoot-backup-issue/ Cisco Unified Communications Manager backups are not running as scheduled. All Disaster Recovery Framework (DRF) services are down, and no new devices, schedules, or statuses can be viewed from the DRF console. Also, when you access the DRF admin pages, this error message is received: Status: Local Agent is not responding. This may be due to Master or…

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BUG CSCsr87199 ; DRS backup never releases lock – stops performing backups

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DRS backup never releases lock – stops performing backups CSCsr87199 Description Symptom:– DRS Backups stop executing automatically. – When you attempt a manual backup, you get an error saying: “Backup operation currently in progress…. please wait and try after sometime” – When trying to install a new version or a COP file, you get the following error: “The system is currently locked by another process. Please try again later” Conditions: Occurs if DRF is scheduled…

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Troubleshooting CUCM Database Replication in Linux Appliance Model

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  CUCM Database Replication is an area in which Cisco customers and partners have asked for more in-depth training in being able to properly assess a replication problem and potentially resolve an issue without involving TAC.  This document discusses the basics needed to effectively troubleshoot and resolve replication issues. Replication Architecture CUCM 5.x Replication Architecture Communications Manager 5.x has a similar replication topology to Callmanager 4.X. They both follow a hub and spoke topology. The…

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BUG CSCue31224 [ CUC 9.x and Exchange 2010 SIB UM doesn’t work for large mailboxes ]

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Symptom: Customer has certain users that you can’t get SIB UM to work yet many others on the same Exchange 2010 and mailstore works fine. They see this for the users affected in the SIB traces… =================== 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,1:0) Header: 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,2:0) FindItemResponseMessage_ResponseClass: Error 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,2:1) MessageText: The server cannot service this request right now. Try again later. 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,3:0) ResponseCode: ErrorServerBusy . . . 11:28:16.257 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsMbxSync,23, m_spExchMailStoreProvider->GetMessages() FAILED – hr = 0x80046F04: E_MC_COULD_NOT_CONNECT on…

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BUG-CSCuq55508

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Hi Guys, While working with CUCM 9.1.XXX i faced some rare issues when performing normal tasks , we start getting below errors  and while working with Cisco TAC  they informed it a BUG and they provided a customized image UCSInstall_UCOS_9.1.2.13055-1.sgn.iso  to fix it permanently:   Symptom: -Slow web access and dbreplcation issues -Database Communications Errors -Unmapped Exception java.sql Exception : Memory Allocation failed during query processing -Unmapped exception java.sqlException: Cannot initiate sort -Error occured while retriveing…

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