Unity Connection

Cisco Unity Connection Ver 11  – Trouble Shooting for Virtual Memory 95% utilization: 1-  To solve , I increased the VM Ram from 4 GB to 8GB 2- Checked the Unity Connection DB replication 3- Checked and restarted the Cisco TOMcAT Service as it was using most of the memory resources 4-Restarted the unity connection Servers , After restarting Virtual memory Utilization went to normal 69%. Below Commands used to diagnose: admin:utils diagnose test file…

Configuring Live Record Live record allows users to record conversations while they talk to callers. The recorded conversation is stored as a message in the user mailbox, and the user can review it later or redirect it to another user or group of users. Operators in your organization may find live record particularly useful. Live record is supported only for Cisco Unified Communications Manager integrations. While there is no class of service or user account…

Increasing the Number of Connections If you have more than 2000 users on a Unity Connection server or more than 80 milliseconds of latency, you can increase the number of connections from the default value of four. Note the following: The maximum number of connections is 64. Never decrease the number of connections to fewer than four. After you change the number of connections, you must restart the Unity Connection Mailbox Sync service in Cisco…

CUBE to Exchange 2013 Unified Messaging Interoperability  Original Post # http://voipnorm.blogspot.com/ As most of you know when Microsoft moved to Exchange 2013 their architecture changed quite a bit. They introduced the Client Access Server as a new role for Unified Messaging and disbanded the UM role altogether putting the processes that ran on the UM server to the Mailbox Server role. This isn’t a big deal but what happens during an initial call setup is…

Symptom: Customer has certain users that you can’t get SIB UM to work yet many others on the same Exchange 2010 and mailstore works fine. They see this for the users affected in the SIB traces… =================== 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,1:0) Header: 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,2:0) FindItemResponseMessage_ResponseClass: Error 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,2:1) MessageText: The server cannot service this request right now. Try again later. 11:28:14.184 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsEws,14,3:0) ResponseCode: ErrorServerBusy . . . 11:28:16.257 |16230,outlook.office365.com,{98c6481a-fa6e-483f-815e-fa6a9a81b250},CsMbxSync,23, m_spExchMailStoreProvider->GetMessages() FAILED – hr = 0x80046F04: E_MC_COULD_NOT_CONNECT on…

Configuring the Unity Connection 10.x Cluster You configure the cluster after you have installed the publisher server. Do the two procedures in this section in the order listed. NoteThe Cisco Unity Connection cluster feature is not supported for use with Cisco Unified Communications Manager Business Edition 3000 and Cisco Unified Communications Manager Business Edition 5000. To Configure the Cisco Unity Connection 10.x Cluster Step 1 On the publisher server, sign in to Cisco Unity Connection…

How a Cluster Works in Unity Connection 10.x The Unity Connection cluster feature provides high availability voice messaging through two Unity Connection servers that are configured in a cluster. Under normal conditions, the Unity Connection servers are both active so that: The cluster can be assigned a DNS name that is shared by the Unity Connection servers. Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can…

Configuring a Cisco Unity Connection Cluster Task List for Configuring a Cisco Unity Connection Cluster Configuring the Cisco Unity Connection Cluster Setting Up Alert Notification of Server Status Changes in Cisco Unity Connection Customizing Cluster Settings in Connection Task List for Configuring a Cisco Unity Connection Cluster Caution Configure a Cisco Unity Connection cluster only after you have installed the publisher server and set up administrator workstations according to instructions in the Installation Guide for…

Setting Up Alert Notification of Server Status Changes in Cisco Unity Connection We recommend that you configure the Cisco Unified Real-Time Monitoring Tool to send notifications for the following Cisco Unity Connection alerts: AutoFailbackFailed AutoFailbackSucceeded AutoFailoverFailed AutoFailoverSucceeded NoConnectionToPeer SbrFailed   More info # http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/cluster_administration/guide/9xcuccagx/9xcuccag005.html

Cisco Unity Connection Call Handlers Call Handlers are a very good way to implement simple call flows. For more complex call flows and IVR’s; CUC is definitely not the place. CUC is the place to set up call flows for extension that require an automated open/closed greeting for instance for reception numbers. This is exactly what I will elaborate on in this post. There are a few steps that will need to be taken in…