Cisco Customer Experience (CX)

Helping the health of our planet, one bottle at a time

Posted on April 24, 2024April 24, 2024 by Admin

Imagine our planet as a vast network — not of technology and devices, but of life. Earth Month invites us, as stewards of this global network, to initiate impactful changes, both small and significant, in our daily lives. Over the last two years, I’ve committed to a personal challenge that aligns with our corporate ethos of sustainability. I’ve eliminated plastic water bottles and paper coffee cups from my routine, even while traveling. Take a moment to visualize a…

Turning Cisco’s Tuition Reimbursement Green

Posted on April 18, 2024April 18, 2024 by Admin

There are seasons in life when change is inevitable, and often, these moments propel personal transformation. For me, one such moment was the passing of my mother in 2021. In the wake of this loss, I decided to return to school to pursue an Executive MBA with a concentration in sustainability. It was the perfect program. Tuesday night classes that fit with my family’s schedule, an in-person option at a faith-based university, and a two-year…

Differentiated Experience with Cisco Catalyst Center and CX Services

Posted on March 25, 2024March 25, 2024 by Admin

Cisco Catalyst Center is a powerful network controller and management dashboard that simplifies customer IT operations in enterprise and campus networks via valuable insights, time-saving automation, and robust security capabilities. To help customers reduce risk and respond to network changes and challenges even faster and more intelligently, Cisco has integrated advanced insights and analytics capabilities from the Cisco Success Tracks service into the Catalyst Center platform. These advanced capabilities enable the platform to securely submit…

The We Are Cisco Singers: The Power of Authenticity and Connection

Posted on March 12, 2024March 12, 2024 by Admin

Being yourself is something that, for me, is key to being successful. One of the things that I love the most about working at Cisco is that I can be my true self. During the day, I’m a Business Operation Manager and part of the Global Staffing Team, and at night, I’m a hard rock/ metal singer. In 2020, during the pandemic, connecting with people was difficult due to all the uncertainty and restrictions to…

The We Are Cisco Singers: The Power of Authenticity and Connection

Posted on February 13, 2024February 13, 2024 by Admin

Celebrating the 2024 CX Customer Hero Award Winners

Posted on February 7, 2024February 7, 2024 by Admin

The time of year, when Cisco customers and partners converge for a week at Cisco Live, has come again! This is also a time for Cisco Customer Experience (CX) to celebrate the successes of our customers publicly with the Cisco CX Customer Hero Awards. I am always excited to recognize our CX Customer Hero Award winners, and even more so when our customers’ achievements become more and more impressive each year, all while building a…

Cisco CX is Accelerating Outcomes Through Technology Innovation

Posted on February 5, 2024February 5, 2024 by Admin

I am constantly amazed by the increasingly rapid pace of innovation in areas ranging from AI, security, automation, and sustainability to data privacy, workplace solutions, multi-cloud networking, and more. Successfully adopting some of these incredible technological advancements can be both exhilarating and daunting. Believe me, Cisco Customer Experience (CX) understands this so we’ve built our services portfolio to help you simplify your technology deployment and adoption journey. This will ensure that your business quickly realizes…

The Cost of Not Conducting a Network Infrastructure Risk Assessment: A Costly Gamble

Posted on February 1, 2024February 1, 2024 by Admin

In today’s ever changing digital world, businesses rely on robust network infrastructures to function efficiently and operate securely. With the rise of cyber threats, however, organizations are at a critical point in time where vulnerabilities to their networks are at their highest. Organizations are playing a high-stakes game with their networks, and the consequences of an attack could result in big financial losses, falls in customer trust, and damaged reputations if network infrastructure risk assessments…

Beyond the Race: An Ironman Journey of Endurance, Inclusion, and Growth

Posted on January 30, 2024January 30, 2024 by Admin

We woke up in the stillness of predawn, driven by our year-long commitment and unwavering dedication. That’s because we’re not just Cisconians. We’re swimmers, cyclists, runners, and on the brink of our defining moment. Ironman Village is brimming with triathletes from across the globe, and their collective energy is palpable. The atmosphere is a blend of excitement and apprehension because what we’re about to undertake is nothing short of audacious. Yet, amidst the jitters, a…