Cisco Customer Experience (CX)

Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

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Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

Our Customer Experience (CX) team takes great pride in celebrating our customers’ achievements. At Cisco Live Amsterdam each year, we honor a select group of innovative clients with the Cisco CX Customer Hero Awards. The award recipients have all demonstrated outstanding performance in their categories and were chosen from numerous nominations across various industries within the EMEA region. These awards are highly competitive, and were awarded by Adele Trombetta, SVP and GM, CX EMEA in…

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

As highlighted in our previous blog, Building an AI-Native Security Operations Center (SOC), Holistic Data Integration is the first cornerstone of modern security operations. Without it, even the most advanced AI tools and automated processes can fall short. In this follow-up, we delve deeper into the evolving role of telemetry as the foundation for holistic data integration. Telemetry has long been the unsung hero of security operations, providing raw signals from systems, applications, and endpoints….

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

Understanding the Attributes of Cisco Black Belt Distribution Academy The Cisco Black Belt Distribution Academy is a streamlined and specialized enablement framework designed to support Cisco distributors across all Cisco architectures, including Customer Experience (CX). It empowers distributors to efficiently assist and guide partners who are selling, deploying, supporting, and adopting Cisco’s cutting-edge technologies and software solutions. Black Belt Offers One Simplified Enablement Framework Specifically for Distributors Role-based enablement focusing on key competency areas. Content curated…

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

Understanding the Attributes of Cisco Black Belt Distribution Academy The Cisco Black Belt Distribution Academy is a streamlined and specialized enablement framework designed to support Cisco distributors across all Cisco architectures, including Customer Experience (CX). It empowers distributors to efficiently assist and guide partners who are selling, deploying, supporting, and adopting Cisco’s cutting-edge technologies and software solutions. Black Belt Offers One Simplified Enablement Framework Specifically for Distributors Role-based enablement focusing on key competency areas. Content curated…

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview: CX Sessions As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we…

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Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

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Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

Nothing is more rewarding for our Customer Experience team than recognizing our customers’ success. Each year at Cisco Live Melbourne, we highlight a group of innovative customers with our Cisco CX Customer Hero Awards. Each customer who receives an award has demonstrated excellence in their category. Each one was selected from a host of nominations received across various industries within the APJC region. Needless to say, these awards are competitive. I am honored to showcase…

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Go Beyond with Cisco Customer Experience at Cisco Live

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Go Beyond with Cisco Customer Experience at Cisco Live

Cisco Live Melbourne starts next week, and I’m excited to spend time with Cisco customers and partners at this energizing event from November 11-14, 2024. This this year’s theme is Go Beyond, and the Cisco Customer Experience (CX) team will be there to help you do just that, with an array of sessions, demos, and lightning talks planned. Cisco Live! is all about you, and our CX team has numerous plans to celebrate our customers and…

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview: CX Sessions As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we…

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The Art and Science of CX Success

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The Art and Science of CX Success

Happy CX Day! Once again, we are thrilled to join this global celebration of “Customer Experience” (CX), a day dedicated to celebrating the amazing work across the globe that our customers and partners have been able to achieve by harnessing the power of Cisco Customer Experience (CX)! This year, we’re spotlighting some of the work done by Cisco customers and partners. Workday, Expo City Dubai, and Data #3 have leveraged the “art and science of…

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Around the World with Cisco: From Student to Intern to CX Consulting Engineer

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Around the World with Cisco: From Student to Intern to CX Consulting Engineer

When I was in university, doing a Bachelor of Science and IT, I started thinking about adding networking, too. Then, I found a degree program in Australia at Griffith University in Brisbane, Queensland, that allowed me to do it all. As I began to learn about networking, that’s when I discovered Cisco. While I was working on my courses, I was also on the lookout for opportunities that would give me more experience and knowledge…

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