Cisco Customer Experience (CX)

How a Passion for Languages Led to a Global Career at Cisco

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How a Passion for Languages Led to a Global Career at Cisco

“¿Qué ondas?” That’s a familiar greeting in El Salvador, where I’m from, a land where surf and coffee blend harmoniously. When I was growing up there as a kid, my grandma asked me if I wanted to take summer classes. She gave me three choices: drawing, math, or English classes. At the time, I felt like I was good enough in math. I was more into music than drawing. So, she paid for my summer…

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The Next Frontier of Customer Success for Partners

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The Next Frontier of Customer Success for Partners

The customer success landscape is rapidly transforming into a digital-first model, driven by the need for scalable, cost-effective practices and growing customer preference for self-serve experiences. According to TSIA’s State of Customer Success 2025 report, a strategic shift toward digital-led engagements is emerging. And, as detailed in Digital Customer Success by Nick Mehta and Kellie Capote, “the next frontier of customer success is digital”, adding that “we believe every company should now be thinking about…

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A month later: The lasting impact of Cisco Live

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A month later: The lasting impact of Cisco Live

Attending Cisco Live Amsterdam is always an exhilarating experience! This event serves as a vital platform for connecting with industry partners, customers, and colleagues in an environment that fosters learning, networking, and innovation. This year in Amsterdam, the excitement was palpable, from engaging keynote speeches to innovative product announcements and captivating discussions with special guests. If you missed it, many sessions are now available on-demand, including sessions on key trending topics: Key announcements and standout…

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Engineer Perspectives: Best of Cisco Live Amsterdam 2025

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Engineer Perspectives: Best of Cisco Live Amsterdam 2025

At every Cisco Live, there is a moment when you are queuing, waiting to collect your badge when you see that engineer – the one who built the new tool that changed your workflow, whose name you can’t quite remember – standing next to you. Or you spot that customer, carrying their suit, and realize they are getting ready to receive an award for the project that revolutionized their industry. Or perhaps you notice those…

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Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

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Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

Our Customer Experience (CX) team takes great pride in celebrating our customers’ achievements. At Cisco Live Amsterdam each year, we honor a select group of innovative clients with the Cisco CX Customer Hero Awards. The award recipients have all demonstrated outstanding performance in their categories and were chosen from numerous nominations across various industries within the EMEA region. These awards are highly competitive, and were awarded by Adele Trombetta, SVP and GM, CX EMEA in…

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

As highlighted in our previous blog, Building an AI-Native Security Operations Center (SOC), Holistic Data Integration is the first cornerstone of modern security operations. Without it, even the most advanced AI tools and automated processes can fall short. In this follow-up, we delve deeper into the evolving role of telemetry as the foundation for holistic data integration. Telemetry has long been the unsung hero of security operations, providing raw signals from systems, applications, and endpoints….

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

Understanding the Attributes of Cisco Black Belt Distribution Academy The Cisco Black Belt Distribution Academy is a streamlined and specialized enablement framework designed to support Cisco distributors across all Cisco architectures, including Customer Experience (CX). It empowers distributors to efficiently assist and guide partners who are selling, deploying, supporting, and adopting Cisco’s cutting-edge technologies and software solutions. Black Belt Offers One Simplified Enablement Framework Specifically for Distributors Role-based enablement focusing on key competency areas. Content curated…

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

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Navigating the Future of Cisco Distribution: Insights from the Black Belt Academy

Understanding the Attributes of Cisco Black Belt Distribution Academy The Cisco Black Belt Distribution Academy is a streamlined and specialized enablement framework designed to support Cisco distributors across all Cisco architectures, including Customer Experience (CX). It empowers distributors to efficiently assist and guide partners who are selling, deploying, supporting, and adopting Cisco’s cutting-edge technologies and software solutions. Black Belt Offers One Simplified Enablement Framework Specifically for Distributors Role-based enablement focusing on key competency areas. Content curated…

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview: CX Sessions As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we…

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Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

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Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

Nothing is more rewarding for our Customer Experience team than recognizing our customers’ success. Each year at Cisco Live Melbourne, we highlight a group of innovative customers with our Cisco CX Customer Hero Awards. Each customer who receives an award has demonstrated excellence in their category. Each one was selected from a host of nominations received across various industries within the APJC region. Needless to say, these awards are competitive. I am honored to showcase…

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