Cisco Customer Experience (CX)

The We Are Cisco Singers: The Power of Authenticity and Connection

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The We Are Cisco Singers: The Power of Authenticity and Connection

Being yourself is something that, for me, is key to being successful. One of the things that I love the most about working at Cisco is that I can be my true self. During the day, I’m a Business Operation Manager and part of the Global Staffing Team, and at night, I’m a hard rock/ metal singer.   In 2020, during the pandemic, connecting with people was difficult due to all the uncertainty and restrictions…

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Celebrating the 2024 CX Customer Hero Award Winners 

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Celebrating the 2024 CX Customer Hero Award Winners 

The time of year, when Cisco customers and partners converge for a week at Cisco Live, has come again! This is also a time for Cisco Customer Experience (CX) to celebrate the successes of our customers publicly with the Cisco CX Customer Hero Awards. I am always excited to recognize our CX Customer Hero Award winners, and even more so when our customers’ achievements become more and more impressive each year, all while building a…

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Cisco CX is Accelerating Outcomes Through Technology Innovation

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Cisco CX is Accelerating Outcomes Through Technology Innovation

I am constantly amazed by the increasingly rapid pace of innovation in areas ranging from AI, security, automation, and sustainability to data privacy, workplace solutions, multi-cloud networking, and more. Successfully adopting some of these incredible technological advancements can be both exhilarating and daunting. Believe me, Cisco Customer Experience (CX) understands this so we’ve built our services portfolio to help you simplify your technology deployment and adoption journey. This will ensure that your business quickly realizes…

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The Cost of Not Conducting a Network Infrastructure Risk Assessment: A Costly Gamble

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The Cost of Not Conducting a Network Infrastructure Risk Assessment: A Costly Gamble

In today’s ever changing digital world, businesses rely on robust network infrastructures to function efficiently and operate securely. With the rise of cyber threats, however, organizations are at a critical point in time where vulnerabilities to their networks are at their highest. Organizations are playing a high-stakes game with their networks, and the consequences of an attack could result in big financial losses, falls in customer trust, and damaged reputations if network infrastructure risk assessments…

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Beyond the Race: An Ironman Journey of Endurance, Inclusion, and Growth

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Beyond the Race: An Ironman Journey of Endurance, Inclusion, and Growth

We woke up in the stillness of predawn, driven by our year-long commitment and unwavering dedication. That’s because we’re not just Cisconians. We’re swimmers, cyclists, runners, and on the brink of our defining moment. Ironman Village is brimming with triathletes from across the globe, and their collective energy is palpable. The atmosphere is a blend of excitement and apprehension because what we’re about to undertake is nothing short of audacious. Yet, amidst the jitters, a…

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Cisco Customer Experience (CX) Sweepstakes at Cisco Live EMEA

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Cisco Customer Experience (CX) Sweepstakes at Cisco Live EMEA

Cisco Live EMEA is quickly approaching! Next week, starting on February 5, we kick things off in Amsterdam. Cisco Customer Experience (CX) has a lot to share at Cisco Live, including all the demos I mentioned last week. This year’s Cisco Live Customer Experience theme of ‘Jump into the future. Together.’ is all about building a better future with our expertise, innovation, and unwavering commitment to Cisco customers and partners. Cisco CX takes every step…

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Join Customer Experience (CX) for Cisco Live EMEA Demos

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Join Customer Experience (CX) for Cisco Live EMEA Demos

In her blog, Countdown to Cisco Live EMEA, Adele Trombetta, SVP, Cisco Customer Experience (CX) EMEA, mentioned how excited she is for Cisco Live EMEA in just a little more than a week, and I agree. Her preview of this event provides an overview of several different areas where CX will make a splash this year. However, I want to go a little deeper and give you some more details on what you’ll see in…

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Countown to Cisco Live EMEA!

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Countown to Cisco Live EMEA!

Let’s jump into the future together! The event is all about our customers and partners. For our customers, we will provide you with the latest and greatest information you need for a faster time to value. For our partners, it is all about deeper collaboration – and I am delighted to share our CX Booth space with our partners this year. We are more aligned than ever, especially following a very successful Partner Summit in…

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Achieving Successful Business Outcomes Through Digital Infrastructure

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Achieving Successful Business Outcomes Through Digital Infrastructure

In the ever-evolving landscape of business and technology, the role of digital infrastructure has never been more critical. Recent surveys by IDC highlight that most enterprises recognize the pivotal importance of digital infrastructure in achieving their business goals. In a world where change is constant, organizations are embracing digital transformation to stay competitive and relevant. However, this transformative journey is not without its challenges, particularly as macroeconomic factors introduce uncertainty and risks. In this blog…

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Want to Justify Your IT Investments Faster? Measure Business Outcomes.

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Want to Justify Your IT Investments Faster? Measure Business Outcomes.

Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative. Digital transformation, better customer experiences, increased productivity, and cost savings are rated as the most important business outcomes, according to a recent IDC survey (Future of Digital Infrastructure Sentiment Study, June 2023). Unfortunately, achieving these outcomes is not an easy undertaking. Organizations embarking on the journey to define their own measurable outcomes need to ask important questions: How do we define relevant…

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