Cisco Customer Experience (CX)

Achieving Successful Business Outcomes Through Digital Infrastructure

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Achieving Successful Business Outcomes Through Digital Infrastructure

In the ever-evolving landscape of business and technology, the role of digital infrastructure has never been more critical. Recent surveys by IDC highlight that most enterprises recognize the pivotal importance of digital infrastructure in achieving their business goals. In a world where change is constant, organizations are embracing digital transformation to stay competitive and relevant. However, this transformative journey is not without its challenges, particularly as macroeconomic factors introduce uncertainty and risks. In this blog…

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Want to Justify Your IT Investments Faster? Measure Business Outcomes.

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Want to Justify Your IT Investments Faster? Measure Business Outcomes.

Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative. Digital transformation, better customer experiences, increased productivity, and cost savings are rated as the most important business outcomes, according to a recent IDC survey (Future of Digital Infrastructure Sentiment Study, June 2023). Unfortunately, achieving these outcomes is not an easy undertaking. Organizations embarking on the journey to define their own measurable outcomes need to ask important questions: How do we define relevant…

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Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

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Reflections from Cisco Live Melbourne: Innovation, Sustainability, and Connections

As I reflect on the whirlwind of excitement and innovation that was Cisco Live Melbourne, I am inspired by the sheer passion and engagement that filled every corner of the event. Being there, live and in person, was a reminder of the power of human connection in driving forward our tech-driven world. Key takeaways from my keynote In my keynote “Vision for the Future,” I underscored the evolving landscape of technology and its pivotal role…

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Cisco CX Empowers Sustainability with Expanded Services

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Cisco CX Empowers Sustainability with Expanded Services

In an era where businesses are embracing the vital role of sustainability, Cisco Customer Experience (CX) is here to support you on your sustainability journey. We’re thrilled to share we are expanding our sustainability services and weaving environmental solutions into the fabric of our offers. Through Cisco Lifecycle Services and individual assessments, we’re now providing services that demonstrate how invested we are in helping you succeed in your sustainability goals. A Commitment to Sustainability Our…

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Congratulations to our 2023 CX Customer Hero Award Winners

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Congratulations to our 2023 CX Customer Hero Award Winners

There is no event quite like Cisco Live for our Customer Experience (CX) team. It’s an important time to connect with our customers to celebrate their successes in transforming their businesses. Successful transformation happens when innovative leaders dream big and collaborate with Cisco CX to execute on those dreams. Today, we are presenting a Cisco CX Customer Hero Award to seven outstanding APJC customers who have demonstrated excellence in their specific categories. These customers were…

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Club Cisco: Profile of 2023 CX Winners

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Club Cisco: Profile of 2023 CX Winners

Last week, we hosted all the remarkable Cisco Sales Champions who were selected to be a part of 2023 Club Cisco. This annual recognition acknowledges the top-performing salespeople and revenue-generating contributors at Cisco who helped us reach our sales goals. To be in the top 1% chosen to attend Club Cisco as a Sales Champion winner, you must be nominated by leadership and be in the top 10% of the Cisco sales organization or meet…

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Phil’s Food for Thought – Career Development

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Phil’s Food for Thought – Career Development

I’ve never had the intention to join the technology industry, in fact, I had never even heard of Cisco up until a couple of months before I joined the company, and now it’s been 27 years since I first started! In the multiple career development sessions that I have been a part of at Cisco, there were some recurrent questions and themes addressed, this is how I would summarize them. Waiter, chef, commercial gym owner,…

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Next stop, the future.

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Next stop, the future.

Cisco Live Melbourne is coming up next week. I can’t wait to spend time with Cisco customers and partners at this year’s event December 5-8, 2023. You saw in my most recent blog that CX has a lot to share at Cisco Live, including all the demos I mentioned last week. Cisco CX’s theme this year of ‘Jump into the future. Together’ is about building a better future for Cisco customers and partners with our expertise,…

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Join CX for Cisco Live Demos

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Join CX for Cisco Live Demos

In her blog “Cisco Live is the time to jump into the future. Together.” Jacqui Guichelaar, SVP and General Manager, Cisco APJC, talks about how excited she is for Cisco Live Melbourne in December. I couldn’t agree more. Jacqui did a fantastic job previewing the event and providing an overview of several different areas where CX will make a splash this year. I’m here today to give you a glimpse of which specific CX demos…

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Cisco Live is the time to jump into the future. Together. 

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Next stop, the future.

Cisco Live Melbourne is right around the corner. I couldn’t be more excited to spend time with Cisco customers and partners at this energizing event December 5-8, 2023. Cisco Live is all about you, and our CX team has so many plans to celebrate our customers and partners this year while providing you with the information you need to have a faster path to value. I can’t share everything, for the risk of spoiling a few…

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