Cisco Store

Cisco Store redefines retail success, brings online-level analytics to physical stores

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Cisco Store redefines retail success, brings online-level analytics to physical stores

Cisco created a smart store with the full power of the Cisco portfolio to empower data-driven decision making, with improved customer experience and operational efficiency — plus increased revenue. See how.  In an era where e-commerce dominates retail, running a successful brick-and-mortar store is getting harder and harder. Online stores have volumes of data about customer behavior and demographics, while physical locations have traditionally operated with limited visibility into what actually happens on the store…

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How the Cisco Store uses smart building technology to elevate in-store analytics and customer engagement

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How the Cisco Store uses smart building technology to elevate in-store analytics and customer engagement

In today’s retail landscape, smart building technology is essential to the success of brick-and-mortar stores. Like most retailers, the Cisco Store has priorities to reduce energy costs, enhance security, and create more engaging shopping experiences for customers — all in support of the bottom line. But we found ourselves wondering, how else could we improve our physical stores to keep up with our online stores?  One of the most significant advantages online stores have over…

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Retail Tech Deep-Dive: Webex Connect

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Retail Tech Deep-Dive: Webex Connect

Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry. Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and…

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Cisco Store Xplorer: An AR Experience

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Cisco Store Xplorer: An AR Experience

Augmented reality (AR) has the potential to unlock a new level of interaction with the world around us. The Cisco Store has harnessed this technology by creating the Cisco Store Xplorer AR app. When the app is first opened, it detects whichever store is nearby: the SJC store, the RTP store, or the relevant travel store. The experience has the capability to be customized as well: upon entering the store, visitors can click a Welcome…

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

Understanding how to best serve customers is a primary focus for retailers. However, gaining this understanding can be complex. Retailers need to know what their customers are buying, when they’re buying it, and their feelings while shopping. Stationing staff members in the store to gauge customer reactions is not an efficient solution. This is where Meraki and EVERYANGLE come into play, enhancing the customer-focused daily operations of the Cisco Store.   The MV12 and MV63 are…

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NRF 2024: An Interview with the Cisco Store Team

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NRF 2024: An Interview with the Cisco Store Team

The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Javits Convention Center in New York City over the MLK long weekend. Kaleigh Bisconti and Brian Domine from the Cisco Store and Cisco Store Tech Lab team share their insights into the technology they experienced and where they see the future of retail heading.  Please introduce your roles at the Cisco Store!  Kaleigh: I’m Kaleigh Bisconti – I oversee the Cisco…

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