Cisco Store Tech Lab

Introducing the Cisco Store Lookbook

Posted on by Admin
Introducing the Cisco Store Lookbook

80% of the Cisco Store’s merchandise powers an inclusive future for all — but what does that mean? What’s new at the Cisco Store? The Cisco Store has just launched a brand-new Spring 2024 Lookbook per region (AMER, EMEA, and APJC). In these quarterly lookbooks, we will delve further into how our merchandise powers an inclusive future, as well as our latest collections, curated style guides by our very own Cisco Store staff, and what’s…

Read More

Improved Area Monitoring with New Meraki Smart Cameras

Posted on by Admin
Improved Area Monitoring with New Meraki Smart Cameras

Meraki’s smart cameras offer businesses an easy-to-deploy way to monitor their physical security, with the added benefit of being managed entirely on the cloud. Various Meraki cameras are deployed in the Cisco Store, including the outdoor smart cameras MV63 and MV93, which have long been useful in the Cisco Store. The MV63’s wide-angle, fixed-focused lens monitors the entrances and exits of the store, while the MV93’s 360° fish-eye lens offers panoramic wide area coverage, enhancing…

Read More

Webex Connect's Second Quarter

Posted on by Admin
Webex Connect's Second Quarter

Five months after the launch of Webex Connect in August 2023, the enterprise-grade Communications Platform as a Service (CPaaS) has continued to enhance how businesses engage with their customers. With its ability to handle customer communications over multiple digital channels, its variety of integration options, and quick agent escalation, Webex Connect has become an efficient solution that is relied upon by the Cisco Store. Session Breakdown and Agent Handover 455 total chatbot sessions occurred at…

Read More

Fly to Amsterdam with the Cisco Store

Posted on by Admin
Fly to Amsterdam with the Cisco Store

If you’ve ever visited the Cisco Store Tech Lab in San Jose, California, you’ve probably seen how seamlessly Cisco and our partners’ retail technology is integrated into the store. Now, how do we showcase that technology at our travel stores? The process is more efficient and streamlined than you might think, as we’ve just seen from our most recent show, Cisco Live EMEA 2024, held in Amsterdam from February 5-9. Before the Event Everything starts…

Read More

Retail Tech Deep-Dive: Webex Connect

Posted on by Admin
Retail Tech Deep-Dive: Webex Connect

Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry. Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and…

Read More

Cisco Store Xplorer: An AR Experience

Posted on by Admin
Cisco Store Xplorer: An AR Experience

Augmented reality (AR) has the potential to unlock a new level of interaction with the world around us. The Cisco Store has harnessed this technology by creating the Cisco Store Xplorer AR app. When the app is first opened, it detects whichever store is nearby: the SJC store, the RTP store, or the relevant travel store. The experience has the capability to be customized as well: upon entering the store, visitors can click a Welcome…

Read More

Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

Posted on by Admin
Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

Understanding how to best serve customers is a primary focus for retailers. However, gaining this understanding can be complex. Retailers need to know what their customers are buying, when they’re buying it, and their feelings while shopping. Stationing staff members in the store to gauge customer reactions is not an efficient solution. This is where Meraki and EVERYANGLE come into play, enhancing the customer-focused daily operations of the Cisco Store.   The MV12 and MV63 are…

Read More

NRF 2024: An Interview with the Cisco Store Team

Posted on by Admin
NRF 2024: An Interview with the Cisco Store Team

The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Javits Convention Center in New York City over the MLK long weekend. Kaleigh Bisconti and Brian Domine from the Cisco Store and Cisco Store Tech Lab team share their insights into the technology they experienced and where they see the future of retail heading.  Please introduce your roles at the Cisco Store!  Kaleigh: I’m Kaleigh Bisconti – I oversee the Cisco…

Read More
1 2