Cisco Webex

Collaboration Innovation at Enterprise Connect 2024

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Collaboration Innovation at Enterprise Connect 2024

What an action-packed week we have had at Enterprise Connect! It was a fantastic opportunity to connect with customers and partners as we unveiled a series of groundbreaking collaboration announcements. Webex is paving the way for a new era in how we work. With a suite of new devices enhancing our already robust portfolio and immersive experiences, we remain focused on propelling our partner’s success. Here is a rundown of the incredible innovations we have…

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Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now

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Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now

Think of how much digital channels and the contact center have evolved. Those who experienced “then” and “now” first-hand in the Insurance Claim business might be even more amazed at the profoundly positive impact of technology on customer experience, omnichannel collaboration, and the end-to-end claim operating model. With AI and generative AI rapidly taking shape for tangible business use, we are at an inflection point…a time of significant change in this business. That was Then…

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Sailing through History: NWN Carousel’s Virtual Sea-Lab Revolution

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Sailing through History: NWN Carousel’s Virtual Sea-Lab Revolution

During his tour of Cisco’s PENN1 smart building, Andrew Gilman, Chief Marketing Officer for NWN Carousel–an integrated cloud communications service provider and Cisco partner–had a lightbulb moment. What if the Cisco Webex “all-in-one” devices used throughout Cisco’s reimagined New York office were used for a different type of collaboration? Engaged in a project to bring the iconic Whydah Pirate Museum experience to children and teens at Boston’s Franciscan Children’s inpatient behavioral unit, Gilman found inspiration—and…

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Calling, the Cloud, and the New Era of Collaboration

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Calling, the Cloud, and the New Era of Collaboration

Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing the reliability of a traditional landline telephone. The speed of migration to Cloud Calling has accelerated significantly for those moving to the Webex Calling and Collaboration platform, particularly among organizations that prioritize robust security and compliance standards, employ hybrid deployments, or seek enhanced AI capabilities. Cisco & NWN Carousel partner…

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How Cisco, together with Apple, is tackling the next frontier of hybrid work — spatial computing

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How Cisco, together with Apple, is tackling the next frontier of hybrid work — spatial computing

Apple is the marquee example of a great company that disrupts itself and others in the market. Two weeks ago marked the 40th anniversary of the Mac. Consider how the launch of the original Mac not only reinvented how we work with computers, but changed how software was written. Now, with the launch of Apple Vision Pro, Apple is on the brink of reinventing personal electronics yet again, marking the next frontier of collaboration with…

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