Customer Experience

Cisco Live 2025: Back in San Diego!

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Cisco Live 2025: Back in San Diego!

After five years in Vegas, Cisco Live returns to sunny San Diego next week. Even after attending 18 Cisco Live events around the world, I still get excited to see new faces, reconnect with old friends, and dive into the latest Cisco innovations. This year is special for me as it’s the first in my new role, leading Customer Experience (CX) for the Americas. I’m eager to connect with a different lens toward how we…

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Customer Experience is Ready to Engage at Cisco Live

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Customer Experience is Ready to Engage at Cisco Live

Cisco Live is almost here! Get ready to catch the wave with Cisco Customer Experience (CX) in San Diego, June 8-12. CX is seamlessly woven throughout the Cisco Showcase, making it easier than ever to see how Customer Experience helps you drive success. We are ready to help you with three key outcomes in the AI era: Powering AI-ready data centers, Future-proofed workplaces and digital resilience. We also have a dedicated CX space in the…

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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience With agentic AI reaching a new level of maturity, we’re closer than ever to solving some of the most persistent customer pain points in enterprise environments. For instance, a significant share of network issues stem from misconfiguration, something agentic systems are poised to eliminate. That shift will lead to smarter networks, stronger security, and more productive teams….

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How a Passion for Languages Led to a Global Career at Cisco

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How a Passion for Languages Led to a Global Career at Cisco

“¿Qué ondas?” That’s a familiar greeting in El Salvador, where I’m from, a land where surf and coffee blend harmoniously. When I was growing up there as a kid, my grandma asked me if I wanted to take summer classes. She gave me three choices: drawing, math, or English classes. At the time, I felt like I was good enough in math. I was more into music than drawing. So, she paid for my summer…

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The Next Frontier of Customer Success for Partners

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The Next Frontier of Customer Success for Partners

The customer success landscape is rapidly transforming into a digital-first model, driven by the need for scalable, cost-effective practices and growing customer preference for self-serve experiences. According to TSIA’s State of Customer Success 2025 report, a strategic shift toward digital-led engagements is emerging. And, as detailed in Digital Customer Success by Nick Mehta and Kellie Capote, “the next frontier of customer success is digital”, adding that “we believe every company should now be thinking about…

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Bridging the Gap Between Provisioning and Customer Experience

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Bridging the Gap Between Provisioning and Customer Experience

Working closely with customers who develop and deploy network automation, I’ve often heard the question: “Is the configured network service actually delivered according to customer expectations?” This is not just theoretical; it reflects a real-world challenge many service providers face. It can be difficult to get the right configuration in place in time for any vendor. But even once it’s done, you may realize the customer still hasn’t received the right service, though the network…

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AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

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AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

Cisco Live in Amsterdam was incredible in many ways, including the energy and focus on AI and how to capture the opportunity. It was top of the agenda in every conversation and every session, including one that I had the great pleasure of delivering on center stage with Carlos Pereira, Fellow & Chief Architect, Customer Experience at Cisco. Focus on value One of my key takeaways is that we must not view AI as a…

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Counting Down to Cisco Live Amsterdam

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Counting Down to Cisco Live Amsterdam

Are you ready to Go Beyond with Cisco Customer Experience (CX) at this year’s Cisco Live? More than 18,000 of our customers and partners will come together in Amsterdam next week for this, our flagship regional event, and I am so looking forward to seeing many of you there. Cisco CX has a great lineup planned this year for Cisco Live and we’ve fully embraced the theme of Go Beyond. With presentations, demos, lightning talks,…

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

Cisco Live 2025 Amsterdam is nearly here (February 9-14). Cisco Customer Experience (CX) has fully embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2025. Since the event is nearly upon us, here’s a quick preview: CX Sessions On Wednesday, February 12, our Center Stage session Accelerating Infrastructure Modernisation and Execution Strategies for…

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Right-sizing artificial intelligence: The overlooked key to more sustainable technology

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Right-sizing artificial intelligence: The overlooked key to more sustainable technology

This is a co-authored blog from Professor Aleksandra Przegalińska and Denise Lee As artificial intelligence (AI) moves from the hypothetical to the real world of practical applications, it’s becoming clear that bigger is not always better. Recent experiences in AI development and deployment have shed light on the power of tailored, ‘proportional’ approaches. While the pursuit of ever-larger models and more powerful systems has been a common trend, the AI community is increasingly recognizing the…

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