Customer Experience

AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

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AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

Cisco Live in Amsterdam was incredible in many ways, including the energy and focus on AI and how to capture the opportunity. It was top of the agenda in every conversation and every session, including one that I had the great pleasure of delivering on center stage with Carlos Pereira, Fellow & Chief Architect, Customer Experience at Cisco. Focus on value One of my key takeaways is that we must not view AI as a…

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Counting Down to Cisco Live Amsterdam

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Counting Down to Cisco Live Amsterdam

Are you ready to Go Beyond with Cisco Customer Experience (CX) at this year’s Cisco Live? More than 18,000 of our customers and partners will come together in Amsterdam next week for this, our flagship regional event, and I am so looking forward to seeing many of you there. Cisco CX has a great lineup planned this year for Cisco Live and we’ve fully embraced the theme of Go Beyond. With presentations, demos, lightning talks,…

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

Cisco Live 2025 Amsterdam is nearly here (February 9-14). Cisco Customer Experience (CX) has fully embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2025. Since the event is nearly upon us, here’s a quick preview: CX Sessions On Wednesday, February 12, our Center Stage session Accelerating Infrastructure Modernisation and Execution Strategies for…

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Right-sizing artificial intelligence: The overlooked key to more sustainable technology

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Right-sizing artificial intelligence: The overlooked key to more sustainable technology

This is a co-authored blog from Professor Aleksandra Przegalińska and Denise Lee As artificial intelligence (AI) moves from the hypothetical to the real world of practical applications, it’s becoming clear that bigger is not always better. Recent experiences in AI development and deployment have shed light on the power of tailored, ‘proportional’ approaches. While the pursuit of ever-larger models and more powerful systems has been a common trend, the AI community is increasingly recognizing the…

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Reflecting on Cisco Live! Melbourne 2024

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Reflecting on Cisco Live! Melbourne 2024

As I reflect on the incredible experience that was Cisco Live! Melbourne 2024, I am filled with inspiration and excitement from the passion and engagement that resonated throughout every moment of the event. Being there in person reminded me of the vital role human connection plays in driving our tech-enabled world forward. Highlights from the Keynote During my keynote, “Go Beyond,” I highlighted how we empower customers to transform by innovating for the future, optimizing…

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

In today’s fast-paced digital world, cyber threats are evolving at an unprecedented rate. For business leaders, safeguarding their organization’s digital assets isn’t just a technical challenge—it’s a strategic imperative. An AI-native Security Operations Center (SOC) represents a transformative leap in cybersecurity, providing the agility, intelligence, and resilience necessary to protect against sophisticated attacks. This blog explores the strategic advantages of an AI-native SOC and outlines a pathway for leaders to embrace this innovation. Why an…

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

In today’s fast-paced digital world, cyber threats are evolving at an unprecedented rate. For business leaders, safeguarding their organization’s digital assets isn’t just a technical challenge—it’s a strategic imperative. An AI-native Security Operations Center (SOC) represents a transformative leap in cybersecurity, providing the agility, intelligence, and resilience necessary to protect against sophisticated attacks. This blog explores the strategic advantages of an AI-native SOC and outlines a pathway for leaders to embrace this innovation. Why an…

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

In 2024, the total number of recorded refugees from Ukraine reached 6.5 million. Those displaced by the war have since pursued a vital sense of normalcy and stability. Maryna Kryzhanivska and Liliia Sen in the Cisco Krakow office As a business leader in the region, I have deeply felt the war’s impact on our communities and searched for ways to help. Thankfully, I am privileged to work for a company that – driven by its…

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The Trifecta Effect of Integrating XDR, SIEM, and SOAR

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The Trifecta Effect of Integrating XDR, SIEM, and SOAR

In the ever-evolving landscape of cybersecurity, the integration of cutting-edge technologies has become paramount to stay ahead of sophisticated threats. One such powerful combination that is revolutionizing security operations is the integration of Extended Detection and Response (XDR), Security Information and Event Management (SIEM), and Security Orchestration, Automation, and Response (SOAR). Let’s delve into the trifecta effect of integrating these technologies and how they can enhance your organization’s security posture. Security Information and Event Management…

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An Unforgettable Week at Cisco Live 2024 in Las Vegas

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An Unforgettable Week at Cisco Live 2024 in Las Vegas

What an incredible week at Cisco Live! This is my favorite event to connect with partners, customers, and colleagues against a vibrant backdrop, packed with energy, inspiring sessions, networking opportunities, and groundbreaking innovations. This was my second time attending in person, and it did not disappoint. From the attendees’ excitement to engaging keynotes, product announcements, and special guests, this year was one for the books, and I was honored to be a part of it….

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