CX

Cisco Live 2025: Back in San Diego!

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Cisco Live 2025: Back in San Diego!

After five years in Vegas, Cisco Live returns to sunny San Diego next week. Even after attending 18 Cisco Live events around the world, I still get excited to see new faces, reconnect with old friends, and dive into the latest Cisco innovations. This year is special for me as it’s the first in my new role, leading Customer Experience (CX) for the Americas. I’m eager to connect with a different lens toward how we…

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Customer Experience is Ready to Engage at Cisco Live

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Customer Experience is Ready to Engage at Cisco Live

Cisco Live is almost here! Get ready to catch the wave with Cisco Customer Experience (CX) in San Diego, June 8-12. CX is seamlessly woven throughout the Cisco Showcase, making it easier than ever to see how Customer Experience helps you drive success. We are ready to help you with three key outcomes in the AI era: Powering AI-ready data centers, Future-proofed workplaces and digital resilience. We also have a dedicated CX space in the…

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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

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Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028

New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience With agentic AI reaching a new level of maturity, we’re closer than ever to solving some of the most persistent customer pain points in enterprise environments. For instance, a significant share of network issues stem from misconfiguration, something agentic systems are poised to eliminate. That shift will lead to smarter networks, stronger security, and more productive teams….

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Building Your AI Services Practice: Transforming Collaboration in the Age of Intelligence

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Building Your AI Services Practice: Transforming Collaboration in the Age of Intelligence

The AI Revolution: Transforming Business Communication We stand at the threshold of what I believe is one of the most significant transformations in the history of business communications. Artificial intelligence isn’t merely enhancing our collaboration tools – it’s fundamentally reimagining how we connect, communicate, and create value together. For our Cisco Collaboration partners, this moment represents both an extraordinary opportunity and a strategic imperative. AI isn’t just transforming collaboration—it’s redefining it. The real question is:…

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AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

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AI everywhere: Looking back on Cisco Live 2025 in Amsterdam

Cisco Live in Amsterdam was incredible in many ways, including the energy and focus on AI and how to capture the opportunity. It was top of the agenda in every conversation and every session, including one that I had the great pleasure of delivering on center stage with Carlos Pereira, Fellow & Chief Architect, Customer Experience at Cisco. Focus on value One of my key takeaways is that we must not view AI as a…

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Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

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Celebrate the 2025 Customer Hero Award Winners at Cisco Live Amsterdam

Our Customer Experience (CX) team takes great pride in celebrating our customers’ achievements. At Cisco Live Amsterdam each year, we honor a select group of innovative clients with the Cisco CX Customer Hero Awards. The award recipients have all demonstrated outstanding performance in their categories and were chosen from numerous nominations across various industries within the EMEA region. These awards are highly competitive, and were awarded by Adele Trombetta, SVP and GM, CX EMEA in…

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Counting Down to Cisco Live Amsterdam

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Counting Down to Cisco Live Amsterdam

Are you ready to Go Beyond with Cisco Customer Experience (CX) at this year’s Cisco Live? More than 18,000 of our customers and partners will come together in Amsterdam next week for this, our flagship regional event, and I am so looking forward to seeing many of you there. Cisco CX has a great lineup planned this year for Cisco Live and we’ve fully embraced the theme of Go Beyond. With presentations, demos, lightning talks,…

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

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Customer Experience is set to Go Beyond at Cisco Live Amsterdam

Cisco Live 2025 Amsterdam is nearly here (February 9-14). Cisco Customer Experience (CX) has fully embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2025. Since the event is nearly upon us, here’s a quick preview: CX Sessions On Wednesday, February 12, our Center Stage session Accelerating Infrastructure Modernisation and Execution Strategies for…

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

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Expanding the Foundation of AI-Native SOCs: Mastering Holistic Data Integration

As highlighted in our previous blog, Building an AI-Native Security Operations Center (SOC), Holistic Data Integration is the first cornerstone of modern security operations. Without it, even the most advanced AI tools and automated processes can fall short. In this follow-up, we delve deeper into the evolving role of telemetry as the foundation for holistic data integration. Telemetry has long been the unsung hero of security operations, providing raw signals from systems, applications, and endpoints….

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview: CX Sessions As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we…

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