CX

Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

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Celebrating the 2024 Customer Hero Award Winners at Cisco Live Melbourne

Nothing is more rewarding for our Customer Experience team than recognizing our customers’ success. Each year at Cisco Live Melbourne, we highlight a group of innovative customers with our Cisco CX Customer Hero Awards. Each customer who receives an award has demonstrated excellence in their category. Each one was selected from a host of nominations received across various industries within the APJC region. Needless to say, these awards are competitive. I am honored to showcase…

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Go Beyond with Cisco Customer Experience at Cisco Live

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Go Beyond with Cisco Customer Experience at Cisco Live

Cisco Live Melbourne starts next week, and I’m excited to spend time with Cisco customers and partners at this energizing event from November 11-14, 2024. This this year’s theme is Go Beyond, and the Cisco Customer Experience (CX) team will be there to help you do just that, with an array of sessions, demos, and lightning talks planned. Cisco Live! is all about you, and our CX team has numerous plans to celebrate our customers and…

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

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Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live Melbourne

Cisco Live Melbourne is quickly approaching (Nov 11-14), and Cisco Customer Experience (CX) has embraced this year’s theme, Go Beyond. Our team has prepared sessions, demos, lightning talks, and other exciting engagements to help you experience all that Cisco Customer Experience offers at Cisco Live 2024. Here’s a little preview: CX Sessions As part of the Keynote: Go Beyond on Tuesday, November 12, Jacqui Guichelaar, SVP & General Manager, Cisco Customer Experience APJC, will show how we…

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

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Building an AI-Native Security Operations Center: Revolutionizing Your Cyber Defense

In today’s fast-paced digital world, cyber threats are evolving at an unprecedented rate. For business leaders, safeguarding their organization’s digital assets isn’t just a technical challenge—it’s a strategic imperative. An AI-native Security Operations Center (SOC) represents a transformative leap in cybersecurity, providing the agility, intelligence, and resilience necessary to protect against sophisticated attacks. This blog explores the strategic advantages of an AI-native SOC and outlines a pathway for leaders to embrace this innovation. Why an…

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

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Empathy in Action: How Cisco Changes Lives with The Opportunity Platform

In 2024, the total number of recorded refugees from Ukraine reached 6.5 million. Those displaced by the war have since pursued a vital sense of normalcy and stability. Maryna Kryzhanivska and Liliia Sen in the Cisco Krakow office As a business leader in the region, I have deeply felt the war’s impact on our communities and searched for ways to help. Thankfully, I am privileged to work for a company that – driven by its…

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The Art and Science of CX Success

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The Art and Science of CX Success

Happy CX Day! Once again, we are thrilled to join this global celebration of “Customer Experience” (CX), a day dedicated to celebrating the amazing work across the globe that our customers and partners have been able to achieve by harnessing the power of Cisco Customer Experience (CX)! This year, we’re spotlighting some of the work done by Cisco customers and partners. Workday, Expo City Dubai, and Data #3 have leveraged the “art and science of…

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NIS2 Compliance Unveiled: Operational Managers' Roadmap to Actionable Security Measures

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NIS2 Compliance Unveiled: Operational Managers' Roadmap to Actionable Security Measures

Most companies acting in the European Union (EU) responsible for their own, or other, critical infrastructures already have stringent processes and procedures triggered by national and industry regulations and through implementing industry standards like IEC 62443 and IEC 62351. However, new and evolving regulations, like the upcoming implementation of the EU NIS2 Directive in each EU Member State, force companies to reassess the current state of their organizational, operational, and technical security controls, along with…

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The Trifecta Effect of Integrating XDR, SIEM, and SOAR

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The Trifecta Effect of Integrating XDR, SIEM, and SOAR

In the ever-evolving landscape of cybersecurity, the integration of cutting-edge technologies has become paramount to stay ahead of sophisticated threats. One such powerful combination that is revolutionizing security operations is the integration of Extended Detection and Response (XDR), Security Information and Event Management (SIEM), and Security Orchestration, Automation, and Response (SOAR). Let’s delve into the trifecta effect of integrating these technologies and how they can enhance your organization’s security posture. Security Information and Event Management…

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An Unforgettable Week at Cisco Live 2024 in Las Vegas

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An Unforgettable Week at Cisco Live 2024 in Las Vegas

What an incredible week at Cisco Live! This is my favorite event to connect with partners, customers, and colleagues against a vibrant backdrop, packed with energy, inspiring sessions, networking opportunities, and groundbreaking innovations. This was my second time attending in person, and it did not disappoint. From the attendees’ excitement to engaging keynotes, product announcements, and special guests, this year was one for the books, and I was honored to be a part of it….

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Cisco Live Customer Experience Activations and Sweepstakes

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Cisco Live Customer Experience Activations and Sweepstakes

Cisco Live is quickly approaching and Cisco Customer Experience (CX) has embraced this year’s event theme of Go Beyond. We are sharing a lot at Cisco Live this year, including the sessions and demos I mentioned last week. Our team has also put together a few additional and exciting engagements to help you experience all Cisco Customer Experience has to offer at Cisco Live 2024. Check out these activations within our booth and be sure…

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