Digital Experience Assurance (DXA)

Building a New Service Offering around Cisco ThousandEyes: A Guide for Managed Service Providers

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Building a New Service Offering around Cisco ThousandEyes: A Guide for Managed Service Providers

A special shout-out and thank you to Russ Atkin for his thought leadership and invaluable insights on the service creation process, which inspired the writing of this blog.   In my previous blog, I explored how Cisco ThousandEyes empowers Managed Service Providers (MSPs) to deliver outstanding client experiences by providing unparalleled visibility into network and application performance. As we continue to delve deeper into the potential of leveraging ThousandEyes, this blog will attempt to provide…

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Deeper Service-centric Visibility Drives New Revenue and Simplifies Operations

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Deeper Service-centric Visibility Drives New Revenue and Simplifies Operations

Growing the business while simplifying network operations and maintaining service levels are top challenges for customers running critical and complex enterprise and service provider networks. Consistent availability is one issue that makes this a challenge, because your customers are sensitive to performance fluctuations and any impacts to digital experience for end users. While avoiding outages remains key, network delays and latency are productivity killers in their own right. You could say: “slow is the new…

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Entering the New Era of Digital Experience Assurance Across Every Network 

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Entering the New Era of Digital Experience Assurance Across Every Network 

It was almost fifteen years ago that ThousandEyes co-founders Mohit Lad and Ricardo Oliveira recognized the Internet-sized blind spot in network visibility preventing companies from delivering flawless user experiences. Fast-forward to today’s hyper-distributed world and our dependency on external environments has increased exponentially. The Internet has become the delivery mechanism for mission-critical customer and employee applications, services, and websites. ThousandEyes pioneered end-to-end visibility across Internet, cloud, and SaaS environments, becoming a critical solution for IT…

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Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences 

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Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences 

IT related outages and performance issues can inflict significant financial and operational harm on businesses, especially in critical sectors such as finance, healthcare, and e-commerce. These IT disruptions not only impact productivity potentially costing enterprises billions annually, but also negatively affect end-users through poor experiences like delays and inaccessibility. The vitality of business applications is crucial, as their availability and performance directly influence stakeholder impact, operational continuity, and profitability. Resolving these issues is often complex…

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