digital experience

Why 2024 is the Year of AI for Networking 

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Why 2024 is the Year of AI for Networking 

“This is the year of AI,” declared Chuck Robbins recently at Mobile World Congress. With demand growing from a broad range of enterprise customers who plan to build out their own artificial intelligence (AI) infrastructure, the market is changing and expanding rapidly. Consider the key results of the Cisco AI Readiness Index, based on detailed surveys of more than 8,000 business and IT leaders around the world, which revealed that 84% of organizations surveyed expect…

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The Rise of Digital Customer Experience

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The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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The power of the platform: Observability takes a seat at the boardroom table

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The power of the platform: Observability takes a seat at the boardroom table

Digital experience is the new boardroom KPI in a world where visibility and insight into application performance are now seen as critical to executives. One year ago, at Cisco Live EMEA, I spoke about our vision for Cisco Full-Stack Observability. For those who were there, you will likely remember that our strategy has always been anchored in an architectural approach – a single platform, providing insights-driven services, linking application performance to business context with a goal…

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The Rise of Digital Customer Experience

Posted on by Admin
The Rise of Digital Customer Experience

Digital customer experience (DCX) is a hot topic these days. As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. You should know that when I’m put in front of an audience, I often lean on hyperbole as a verbal crutch to help sell a point. I opened that speech with a bold overstatement, hoping to elicit a few laughs: “Digital customer experience is the most…

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Powering Observability at Scale with Telemetry

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Powering Observability at Scale with Telemetry

Four telemetry pillars for clarity from a torrent of signals In this hyper-connected age of distributed applications, when users face poor digital experiences, they do not care much about what is causing them. They just want it fixed – and now! Whether transferring funds, ordering dinner, collaborating remotely with a colleague, or streaming the latest movies, customers and end users want flawless digital experiences that work every time, are secure, and highly personalized. Consistent delivery…

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Invisible downtime obscures the true measure of application performance

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Invisible downtime obscures the true measure of application performance

Cisco Full-Stack Observability solves the modern downtime dichotomy where IT teams are running blind to the end user experience. As teams bump up against the uncomfortable reality that their view of application uptime does not fully reflect the end-user experience, they’re coming to the realization that observability across the entire IT estate is essential. Customers and end users engage with modern organizations across an ever-expanding fabric of digital touchpoints – websites, ecommerce platforms, POS systems,…

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Invisible downtime obscures the true measure of application performance

Posted on by Admin
Invisible downtime obscures the true measure of application performance

Cisco Full-Stack Observability solves the modern downtime dichotomy where IT teams are running blind to the end user experience. As teams bump up against the uncomfortable reality that their view of application uptime does not fully reflect the end-user experience, they’re coming to the realization that observability across the entire IT estate is essential. Customers and end users engage with modern organizations across an ever-expanding fabric of digital touchpoints – websites, ecommerce platforms, POS systems,…

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