Digital resilience

Scaling the Cisco AI Assistant for Support with Splunk

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Scaling the Cisco AI Assistant for Support with Splunk

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.  If you’ve ever opened a support case with Cisco,…

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Stronger Together: Cisco and Splunk’s strategic push for digital resilience

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Stronger Together: Cisco and Splunk’s strategic push for digital resilience

Every organization, no matter its size or sector, demands digital resilience to prevent, detect, and respond to events that could disrupt the delivery of digital experiences and materially harm business outcomes. It’s no longer enough to be digitally capable; resilience is about being ready to adapt, recover, and thrive. This is where Cisco and Splunk coming together shines. Data powers digital resilience, and with Splunk’s data platform integrating into Cisco’s portfolio, this alliance will drive…

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Navigating Change: The Power of Digital Resilience to Transform Networks

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Navigating Change: The Power of Digital Resilience to Transform Networks

Users don’t want excuses when it comes to digital experiences. They expect their devices, apps, and services to work―period. And these experiences matter; when they don’t meet expectations, the success, reputation, and brand identity of every modern organization is at risk. But as the scope of IT teams grows to encompass truly global area networks, consistently great experiences are harder than ever to achieve. In today’s hyper-distributed environment, it’s impossible to build and operate secure,…

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Revelations from Cisco Live: The Future of AI and Integrated Security

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Revelations from Cisco Live: The Future of AI and Integrated Security

I look forward to Cisco Live every year, and last week’s event in Las Vegas did not disappoint. This year, integrated security and AI took center stage.  This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers. But the level of innovation and excitement around the opportunities that Cisco + Splunk will unlock to optimize your…

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