Managed Service Provider (MSP)

Happy Third Birthday to Secure MSP Center

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Happy Third Birthday to Secure MSP Center

It is hard to believe that this November, we will be celebrating the third anniversary of the launch of Secure MSP Center. We have come a long way from having MSPs buy single products to offering a streamlined, comprehensive program and dashboard for MSPs through Secure MSP Center and MSP Hub. We wanted to make it easy for our MSP partners to transact with Cisco, so made it our goal to solve for: Autonomy &…

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Celebrating Connections and Launching the New Cisco 360 Partner Program

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Celebrating Connections and Launching the New Cisco 360 Partner Program

What an incredible week we had in Los Angeles at Cisco Partner Summit 2024! It was fantastic to connect with so many partners and colleagues, sharing ideas and building relationships that drive our collective success. Thank you to everyone who participated—whether in person or virtually. Your dedication brought us here, and your continued support will keep us moving forward on this exciting journey. Forward as One was our theme this year, focused on how we…

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From Uptime to Outcome: New Paths for Managed Services Success

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From Uptime to Outcome: New Paths for Managed Services Success

Today, businesses demand measurable results that drive economic value. As organizations embrace managed services to navigate IT complexity, reduce risks, and achieve strategic goals, we’re witnessing a transition from merely ensuring uptime and service availability to delivering tangible business outcomes. The focus has shifted from ‘uptime to outcomes.’  How is managed service adoption shifting?  According to a recent Cisco demand study, over 88% of organizations expect to increase their spending on managed services by over…

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Building a New Service Offering around Cisco ThousandEyes: A Guide for Managed Service Providers

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Building a New Service Offering around Cisco ThousandEyes: A Guide for Managed Service Providers

A special shout-out and thank you to Russ Atkin for his thought leadership and invaluable insights on the service creation process, which inspired the writing of this blog.   In my previous blog, I explored how Cisco ThousandEyes empowers Managed Service Providers (MSPs) to deliver outstanding client experiences by providing unparalleled visibility into network and application performance. As we continue to delve deeper into the potential of leveraging ThousandEyes, this blog will attempt to provide…

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MSPs: The Cisco Meraki Approach to Addressing MDU Deployments

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MSPs: The Cisco Meraki Approach to Addressing MDU Deployments

Thank you to Chintan Patel for his invaluable expertise and insights on the topic of Meraki MDU design. He was instrumental in giving me the inspiration to write this blog.   In a previous blog article, I discussed the growing demand for wireless network deployments in the expanding MDU market and why now is the perfect time for MSPs to enhance their managed services offerings to address this market. Due to numerous questions and requests…

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MSPs: Capitalize on the Expanding Opportunities in the Booming MDU Market

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MSPs: Capitalize on the Expanding Opportunities in the Booming MDU Market

What is an MDU? Multiple Dwelling Units (MDUs) refer to residential buildings designed to house multiple families or households within a single structure or complex. These versatile living spaces typically include apartment buildings, condominiums, dormitories, residence halls, student housing, senior/assisted living facilities, retirement communities, cooperative housing (co-ops), and the like. The MDU categorization also extends to various commercial scenarios such as malls, hotels, motels, hostels, and outdoor markets. All these environments typically require robust, scalable,…

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Revelations from Cisco Live: The Future of AI and Integrated Security

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Revelations from Cisco Live: The Future of AI and Integrated Security

I look forward to Cisco Live every year, and last week’s event in Las Vegas did not disappoint. This year, integrated security and AI took center stage.  This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers. But the level of innovation and excitement around the opportunities that Cisco + Splunk will unlock to optimize your…

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Cisco Secure Connect: The Turn-Key SASE Solution for Managed Service Providers

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Cisco Secure Connect: The Turn-Key SASE Solution for Managed Service Providers

We understand that Managed Service Providers (MSPs) are always on the lookout for solutions that can streamline their service delivery while ensuring top-notch security for their clients. Cisco Secure Connect stands out as a turnkey Secure Access Service Edge (SASE) offering that simplifies the deployment and management of multi-customer SASE environments. Here’s why MSPs should be paying attention to Cisco Secure Connect and considering it for their managed service offerings. What is Cisco Secure Connect? Cisco…

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Navigating Multicloud Security: How MSPs Can Leverage the Cloud Protection Suite to Secure their Customers

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Navigating Multicloud Security: How MSPs Can Leverage the Cloud Protection Suite to Secure their Customers

There is no Cloud without a secure network. As businesses evolve and scale through acquisitions and new ventures, they often find themselves operating within a hybrid multicloud landscape. This expansion, while providing numerous benefits, introduces complex security challenges. As a Managed Services Partner (MSP), you play a crucial role in safeguarding your customers’ operations across their diverse and complex cloud services, all while enabling their digital evolution. One of the biggest challenges of expanding the…

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Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences 

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Maximize Managed Services: Cisco ThousandEyes Drives MSPs Towards Outstanding Client Experiences 

IT related outages and performance issues can inflict significant financial and operational harm on businesses, especially in critical sectors such as finance, healthcare, and e-commerce. These IT disruptions not only impact productivity potentially costing enterprises billions annually, but also negatively affect end-users through poor experiences like delays and inaccessibility. The vitality of business applications is crucial, as their availability and performance directly influence stakeholder impact, operational continuity, and profitability. Resolving these issues is often complex…

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