omnichannel

Think of how much digital channels and the contact center have evolved. Those who experienced “then” and “now” first-hand in the Insurance Claim business might be even more amazed at the profoundly positive impact of technology on customer experience, omnichannel collaboration, and the end-to-end claim operating model. With AI and generative AI rapidly taking shape for tangible business use, we are at an inflection point…a time of significant change in this business. That was Then…