Proactive strategies to aid customer support during cyberattacks

Proactive strategies to aid customer support during cyberattacks

Anthony Hortin via Unsplash Customer support is the human face of a brand — the touchpoint that can elevate or diminish a customer’s experience.  So, it’s no surprise that 89% of consumers are more likely to purchase again after a positive customer service interaction. They don’t just solve problems; they build loyalty.  When the worst happens, like a cyberattack, getting customer support right becomes even more critical. After a breach, customers want immediate answers on…

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How to build a better corporate social media policy

How to build a better corporate social media policy

How to build a better corporate social media policy | 2021-07-09 | Security Magazine This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more….

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