retail technology

A Week in Vegas with the Cisco Store

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A Week in Vegas with the Cisco Store

The Cisco Store at Cisco Live was grander than ever this year — we’re talking a giant leap to 7,500 square feet of eye-catching technology and merchandise. A real crowd magnet, the store hosted over half of the 23,000 attendees at the whole show. 519 lucky people snagged a spot on one of our 26 Cisco Store Tech Lab tours to learn how we power a real retail environment with Cisco and partner technology. Plus,…

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Industry Innovation: Solving Business Challenges in Retail

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Industry Innovation: Solving Business Challenges in Retail

The retail industry faces many challenges forcing retailers to adapt and innovate. The industry’s challenges, including tight margins, staff shortages, and evolving consumer expectations, necessitate a shift towards technology solutions that can optimize operations, prevent loss, and enhance the shopping experience. Retailers who successfully leverage technologies such as AI, IoT, and computer vision not only stand to gain operational efficiencies but also foster greater customer loyalty and increase their long-term value proposition. In collaboration with…

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Retail Tech Deep-Dive: Meraki Security

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Retail Tech Deep-Dive: Meraki Security

Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store! We asked Chris Weber (Senior Product Manager, Meraki MX security and SD-WAN) and Imran Idrees (Senior Product Marketing Manager, Cisco security and SD-WAN) to discuss how Cisco Meraki security allows businesses to stay ahead of the latest threats while reducing both cost and complexity.   How does Cisco Meraki security improve a retailer’s and shopper’s in-store and/or virtual…

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Retail Tech Deep-Dive: Meraki MT Sensors

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Retail Tech Deep-Dive: Meraki MT Sensors

Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store! We asked Angela Huang (Product Manager, Meraki MT Sensors) to discuss how the sensors are used in the Cisco Store and the larger retail industry.   How do Meraki sensors improve a retailer and shopper’s in-store and/or virtual shopping experience? What problem are they solving? Our Meraki MT sensors are designed to support healthy, safe spaces. They do…

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Retail Tech Deep-Dive: CAE Labs

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Retail Tech Deep-Dive: CAE Labs

Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store! We asked Ali McKeand (Chief Technologist for Innovation at CAE Labs) to discuss how their technology boosts sustainability efforts at the Cisco Store and larger retail environments. His work is focused on Cisco-based innovation and programmability, and he has been working with Cisco and various technologies over the last two decades.   How do CAE Labs improve a…

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Take a Cisco Store Tech Lab Tour

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Take a Cisco Store Tech Lab Tour

If you’ve ever wanted to learn more about what the Cisco Store Tech Lab looks like on the road, here’s your chance! The Cisco Store team opened a travel store at Cisco Live EMEA, held in Amsterdam from February 5-9, 2024. First, some numbers Around 7,100 visitors came through the Cisco Store, and 396 attendees participated in 23 tours. Tour attendees (including senior network engineers, technical solutions architects, and heads of IT) represented a wide…

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Introducing the Cisco Store Lookbook

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Introducing the Cisco Store Lookbook

80% of the Cisco Store’s merchandise powers an inclusive future for all — but what does that mean? What’s new at the Cisco Store? The Cisco Store has just launched a brand-new Spring 2024 Lookbook per region (AMER, EMEA, and APJC). In these quarterly lookbooks, we will delve further into how our merchandise powers an inclusive future, as well as our latest collections, curated style guides by our very own Cisco Store staff, and what’s…

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Improved Area Monitoring with New Meraki Smart Cameras

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Improved Area Monitoring with New Meraki Smart Cameras

Meraki’s smart cameras offer businesses an easy-to-deploy way to monitor their physical security, with the added benefit of being managed entirely on the cloud. Various Meraki cameras are deployed in the Cisco Store, including the outdoor smart cameras MV63 and MV93, which have long been useful in the Cisco Store. The MV63’s wide-angle, fixed-focused lens monitors the entrances and exits of the store, while the MV93’s 360° fish-eye lens offers panoramic wide area coverage, enhancing…

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Seamless shopping with Room & Board

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Seamless shopping with Room & Board

In the bustling world of retail, the customer experience reigns supreme. Retailers are continuously seeking innovative ways to enhance customer engagement and satisfaction. One pioneer in this endeavor is Room & Board, a modern furnishings retailer, which leverages advanced technology to redefine the retail experience for its clientele. Redefining Customer Engagement Room & Board places a strong emphasis on building lasting relationships with its customers. Central to this commitment is the provision of personalized services,…

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Webex Connect's Second Quarter

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Webex Connect's Second Quarter

Five months after the launch of Webex Connect in August 2023, the enterprise-grade Communications Platform as a Service (CPaaS) has continued to enhance how businesses engage with their customers. With its ability to handle customer communications over multiple digital channels, its variety of integration options, and quick agent escalation, Webex Connect has become an efficient solution that is relied upon by the Cisco Store. Session Breakdown and Agent Handover 455 total chatbot sessions occurred at…

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