retail technology

Take a Cisco Store Tech Lab Tour

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Take a Cisco Store Tech Lab Tour

If you’ve ever wanted to learn more about what the Cisco Store Tech Lab looks like on the road, here’s your chance! The Cisco Store team opened a travel store at Cisco Live EMEA, held in Amsterdam from February 5-9, 2024. First, some numbers Around 7,100 visitors came through the Cisco Store, and 396 attendees participated in 23 tours. Tour attendees (including senior network engineers, technical solutions architects, and heads of IT) represented a wide…

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Introducing the Cisco Store Lookbook

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Introducing the Cisco Store Lookbook

80% of the Cisco Store’s merchandise powers an inclusive future for all — but what does that mean? What’s new at the Cisco Store? The Cisco Store has just launched a brand-new Spring 2024 Lookbook per region (AMER, EMEA, and APJC). In these quarterly lookbooks, we will delve further into how our merchandise powers an inclusive future, as well as our latest collections, curated style guides by our very own Cisco Store staff, and what’s…

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Improved Area Monitoring with New Meraki Smart Cameras

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Improved Area Monitoring with New Meraki Smart Cameras

Meraki’s smart cameras offer businesses an easy-to-deploy way to monitor their physical security, with the added benefit of being managed entirely on the cloud. Various Meraki cameras are deployed in the Cisco Store, including the outdoor smart cameras MV63 and MV93, which have long been useful in the Cisco Store. The MV63’s wide-angle, fixed-focused lens monitors the entrances and exits of the store, while the MV93’s 360° fish-eye lens offers panoramic wide area coverage, enhancing…

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Seamless shopping with Room & Board

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Seamless shopping with Room & Board

In the bustling world of retail, the customer experience reigns supreme. Retailers are continuously seeking innovative ways to enhance customer engagement and satisfaction. One pioneer in this endeavor is Room & Board, a modern furnishings retailer, which leverages advanced technology to redefine the retail experience for its clientele. Redefining Customer Engagement Room & Board places a strong emphasis on building lasting relationships with its customers. Central to this commitment is the provision of personalized services,…

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Webex Connect's Second Quarter

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Webex Connect's Second Quarter

Five months after the launch of Webex Connect in August 2023, the enterprise-grade Communications Platform as a Service (CPaaS) has continued to enhance how businesses engage with their customers. With its ability to handle customer communications over multiple digital channels, its variety of integration options, and quick agent escalation, Webex Connect has become an efficient solution that is relied upon by the Cisco Store. Session Breakdown and Agent Handover 455 total chatbot sessions occurred at…

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Fly to Amsterdam with the Cisco Store

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Fly to Amsterdam with the Cisco Store

If you’ve ever visited the Cisco Store Tech Lab in San Jose, California, you’ve probably seen how seamlessly Cisco and our partners’ retail technology is integrated into the store. Now, how do we showcase that technology at our travel stores? The process is more efficient and streamlined than you might think, as we’ve just seen from our most recent show, Cisco Live EMEA 2024, held in Amsterdam from February 5-9. Before the Event Everything starts…

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Retail Tech Deep-Dive: Webex Connect

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Retail Tech Deep-Dive: Webex Connect

Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry. Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and…

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Cisco Store Xplorer: An AR Experience

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Cisco Store Xplorer: An AR Experience

Augmented reality (AR) has the potential to unlock a new level of interaction with the world around us. The Cisco Store has harnessed this technology by creating the Cisco Store Xplorer AR app. When the app is first opened, it detects whichever store is nearby: the SJC store, the RTP store, or the relevant travel store. The experience has the capability to be customized as well: upon entering the store, visitors can click a Welcome…

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

Understanding how to best serve customers is a primary focus for retailers. However, gaining this understanding can be complex. Retailers need to know what their customers are buying, when they’re buying it, and their feelings while shopping. Stationing staff members in the store to gauge customer reactions is not an efficient solution. This is where Meraki and EVERYANGLE come into play, enhancing the customer-focused daily operations of the Cisco Store.   The MV12 and MV63 are…

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3 Key takeaways from NRF2024

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3 Key takeaways from NRF2024

NRF (Retail’s Big Show) is an event focused on “what’s next” for retailers. It’s an opportunity to showcase our innovation, sustainability, and business value. This year, we featured over 40 theater sessions helping retailers tackle their biggest challenges. The different sessions leveraged topics like cybersecurity, digital merchandising, personalized engagement, behavioral insights, and queue management. Despite the wide array of topics, three themes resonated throughout each day of the event. Here’s what I saw.  1. Rich…

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