retail technology

Webex Connect's Second Quarter

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Webex Connect's Second Quarter

Five months after the launch of Webex Connect in August 2023, the enterprise-grade Communications Platform as a Service (CPaaS) has continued to enhance how businesses engage with their customers. With its ability to handle customer communications over multiple digital channels, its variety of integration options, and quick agent escalation, Webex Connect has become an efficient solution that is relied upon by the Cisco Store. Session Breakdown and Agent Handover 455 total chatbot sessions occurred at…

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Fly to Amsterdam with the Cisco Store

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Fly to Amsterdam with the Cisco Store

If you’ve ever visited the Cisco Store Tech Lab in San Jose, California, you’ve probably seen how seamlessly Cisco and our partners’ retail technology is integrated into the store. Now, how do we showcase that technology at our travel stores? The process is more efficient and streamlined than you might think, as we’ve just seen from our most recent show, Cisco Live EMEA 2024, held in Amsterdam from February 5-9. Before the Event Everything starts…

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Retail Tech Deep-Dive: Webex Connect

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Retail Tech Deep-Dive: Webex Connect

Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry. Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and…

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Cisco Store Xplorer: An AR Experience

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Cisco Store Xplorer: An AR Experience

Augmented reality (AR) has the potential to unlock a new level of interaction with the world around us. The Cisco Store has harnessed this technology by creating the Cisco Store Xplorer AR app. When the app is first opened, it detects whichever store is nearby: the SJC store, the RTP store, or the relevant travel store. The experience has the capability to be customized as well: upon entering the store, visitors can click a Welcome…

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

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Improving Audience Understanding and Store Operations with EVERYANGLE and Meraki

Understanding how to best serve customers is a primary focus for retailers. However, gaining this understanding can be complex. Retailers need to know what their customers are buying, when they’re buying it, and their feelings while shopping. Stationing staff members in the store to gauge customer reactions is not an efficient solution. This is where Meraki and EVERYANGLE come into play, enhancing the customer-focused daily operations of the Cisco Store.   The MV12 and MV63 are…

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3 Key takeaways from NRF2024

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3 Key takeaways from NRF2024

NRF (Retail’s Big Show) is an event focused on “what’s next” for retailers. It’s an opportunity to showcase our innovation, sustainability, and business value. This year, we featured over 40 theater sessions helping retailers tackle their biggest challenges. The different sessions leveraged topics like cybersecurity, digital merchandising, personalized engagement, behavioral insights, and queue management. Despite the wide array of topics, three themes resonated throughout each day of the event. Here’s what I saw.  1. Rich…

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NRF 2024: An Interview with the Cisco Store Team

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NRF 2024: An Interview with the Cisco Store Team

The National Retail Federation (NRF) just hosted its 2024 show at the Jacob K. Javits Convention Center in New York City over the MLK long weekend. Kaleigh Bisconti and Brian Domine from the Cisco Store and Cisco Store Tech Lab team share their insights into the technology they experienced and where they see the future of retail heading.  Please introduce your roles at the Cisco Store!  Kaleigh: I’m Kaleigh Bisconti – I oversee the Cisco…

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Harnessing Computer Vision for retail with AI

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Harnessing Computer Vision for retail with AI

In the rapidly evolving retail sector, businesses are continually seeking innovative ways to gain a competitive edge, increase efficiency, and enhance the customer experience. One technology that’s making a significant impact is computer vision, especially when coupled with the power of AI with hyperscalers like Microsoft Azure. Almost every week now, there are new advancements in AI that has the potential to improve business operations and bring automation to a new level. It is almost…

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Combating retail theft & fraud

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Combating retail theft & fraud

Shrink in retail, and more specifically, theft & fraud components, have long been accepted as a cost of doing business. In the last few years, we have seen both consumer and associate theft & fraud explode. To the point where big-name retailers have closed higher risk stores that have been deemed unsustainable, due to the levels of loss.  Some retailers, determined to stay in a particular market have taken the approach of placing nearly all…

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