software

Are Ghost Calls a Problem? Yes, if They Don’t Stop

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Are Ghost Calls a Problem? Yes, if They Don’t Stop

A ghost call is an incoming call with no one on the other end when you answer it. Sometimes it’s an unrecognized number; other times the caller ID shows “Unknown.” Getting an occasional ghost call is common and nothing to worry about. But persistent ghost calls can be a major concern — particularly for businesses. Here’s why. Frequent ghost calls can tie up phone lines, preventing legitimate calls from reaching the company. This disruption can…

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How to Use a Conference Bridge to Run a Smooth Meeting

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How to Use a Conference Bridge to Run a Smooth Meeting

A conference bridge is a perfect solution for businesses that need to convene a lot of people on the same call. Most modern phone systems can set up this type of call with very little effort. Participants dial a single phone number from anywhere worldwide to join your conference bridge. These calls can be secured with conference ID code that prevents unauthorized people from joining. Even if you have never set up a conference bridge…

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Is Cloud Fax Secure? Yes. Compliant? It Depends.

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Is Cloud Fax Secure? Yes. Compliant? It Depends.

Cloud fax makes it easy to send and receive faxes over the internet with the same level of security and privacy as traditional fax machines. Widely used in the financial, legal, and medical sectors, it seems compliant with strict privacy and security standards, right? While cloud fax can be compliant, it depends on the specific regulations you have to meet, how it’s implemented, and the provider you choose. 1 Connecteam Connecteam’s internal communication solution gives…

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Combating cyber threats with zero trust and supply chain security

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Combating cyber threats with zero trust and supply chain security

The cyber threat landscape is growing more complex and challenging to contend with, exacerbated by advancements in artificial intelligence and increasingly sophisticated cyber criminals. The volume and severity of attacks are increasing in tandem; Keeper Security’s 2024 Insight Report revealed that 92% of IT security leaders have seen an increase in cyber attacks year-over-year.  Among the most pervasive threats to enterprises today are software supply chain attacks. The 2024 Verizon Data Breach Investigations Report revealed…

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5 Compelling Reasons Not To Manage Your Own VoIP Server

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5 Compelling Reasons Not To Manage Your Own VoIP Server

Voice over Internet Protocol does away with bulky desk phones and tangled wires, but it introduces something you didn’t need before: a VoIP server. It powers all the standard VoIP features, like call forwarding, recording, and voicemail, plus advanced tools, like call queues, interactive voice response, and integrations. In other words, you can’t use a VoIP system without a VoIP server. You can manage the server yourself, which is not recommended for most, or leave…

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Three Quarters of Dependency Vulnerability Patches Lead to Breakages, Report Finds

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Three Quarters of Dependency Vulnerability Patches Lead to Breakages, Report Finds

Patches deployed for dependency vulnerabilities cause breakages 75% of the time, a new report has revealed. Minor updates were found to break clients 94% of the time, and for version upgrades this was 95%. Software dependencies — the external code or libraries that a project requires to function properly — are notoriously difficult to manage during application development. Remediating vulnerabilities in dependencies requires a major version update 24% of the time. “Seemingly the most straight-forward…

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5 Types of IVR Testing Tools and When To Use Each

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5 Types of IVR Testing Tools and When To Use Each

IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps you improve call flows, ensure quality, and understand performance. Here are the different types of IVR testing tools you’ll need in order to run an efficient and successful system. Types of IVR testing tools 1….

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The path to reducing software vulnerabilities leads to AI

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The path to reducing software vulnerabilities leads to AI

Tool proliferation has created a data volume challenge that is making it harder than ever to understand the security risks that really matter, which in turn makes it harder to secure the software development and deployment lifecycle. As threats continue to mount, this challenge will only get worse unless there is a better way of separating relevant risks from the background noise. Fortunately, AI now offers a solution Data, data, and more data Cybersecurity threats…

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Summer travel plans? Don’t get scammed while you’re away

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Summer travel plans? Don’t get scammed while you’re away

Your itinerary is set.  Your luggage is packed.  You’ve even scheduled the Uber pickup for the morning trip to the airport. It seems as if nothing now stands in the way between you and clicking that glorious out-of-office button. However, if you work in IT or security, your pre-summer vacation checklist must go beyond the items you’ll pack inside a suitcase. How will you maintain the organization’s cyber security posture when you’re away from the…

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The journey toward secure software development lifecycles

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The journey toward secure software development lifecycles

The digital transformation race is on, and companies are churning out applications at an ever-increasing pace. Unfortunately, this speed often comes at the cost of security. A recent study revealed a shocking statistic: 92% of companies experienced a breach due to vulnerabilities in their own internally developed applications. A different approach is clearly needed. The solution might be found in the security philosophy known as “shift-left,” which essentially promotes the integration of security practices earlier…

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